USB hard drive not mounted

[sound]

Hello....
My F4-210 does not see an external USB hard drive.
As in the attached screenshot, it tells me it's unmounted.
("Smontato"="unmounted")
Connected to a PC it doesn't give me any problems.
Is there a possibility to mount it manually?
In the other USB connector I have another hard drive that can easily see it.
Thank you

[titanrx8]

I could be mistaken, but I believe I've seen that TOS will only mount 1 external USB drive at a time. Try unmounting the drive that's mounted and then attach the one that hasn't mounted.

[sound]

Hello titanox8 and thanks for the reply ......
but I have always had two USB HDs attached at the same time (the external ones are the backup of the NAS),
and they never gave me problems, I saw them both quietly ... I had disconnected them because I did a factory
reset of the NAS and now I wanted to copy from USB to NAS .....
If I connect the hard disk that is not mounted by the NAS to a PC, I see it and I see the files inside .....
so if there is no solution, I will copy the files via the PC.
Thank you....

[sound]

Is there no answer to that?

[TMSupport]

Hi! What is the USB file system? Please try swapping the locations of the two USB drives to see if they can be mounted normally.

[sound]

NTFS
I will try to swap the hard drives ....
Keep in mind, however, that before "leveling out" the NAS
I saw them both.

Ciao and thank you

[TMSupport]

Hi! It is not clear what caused it, you can back up the data first, format it and then remount it to the nas.