Cannot generate or import SSL certificate TOS 4.2.16 F5-221

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alexstoica
Posts: 4
Joined: 23 Nov 2020, 16:22
Belgium

Cannot generate or import SSL certificate TOS 4.2.16 F5-221

Post by alexstoica »

Hello,

For some time the wildcard certificate *.tans.link has expired.
I upgraded to TOS 4.2.16 hopping it contains a new certificate, but it did not.

Then I tried to import a certificate I already have, but after selecting the private key and certificate file, nothing happens when I press next. I tried different browsers and devices, but the behaviour didn’t change.

I tried then to generate a self signed certificate, but after I introduce the CN, Country, state, city, organisation and department again nothing happens when I press next.

So basically I cannot change the expired certificate in order to connect to TOS over HTTPS.

Any suggestions on how to overcome this?

Thank you
Alex
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TMSupport
TM Support
Posts: 2308
Joined: 13 Dec 2019, 15:15

Re: Cannot generate or import SSL certificate TOS 4.2.16 F5-221

Post by TMSupport »

Please refer to the article for troubleshooting:viewtopic.php?f=28&t=2535
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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