F4-210 bricked after installing update

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jamie112193
Posts: 1
Joined: 27 Feb 2020, 05:47

F4-210 bricked after installing update

Post by jamie112193 »

Hello,
was in TOS and got a popup that a new version was released. let it download and install the update and it rebooted itself. After two hours I came back to find it not listed on my network, and all LEDS illuminated seeming to be frozen. I unplugged power to power cycle it and it continues to just turn on with all LEDS illuminated with no sign of progress. I know there is an internal USB drive and I wonder if I can flash that or get it working about through there? Any and all info on what should be done with be great. I tried using TNAS PC but that program as well does not find the NAS. I have only had this NAS for 3 months.

-Jamie112193
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TMSupport
TM Support
Posts: 2308
Joined: 13 Dec 2019, 15:15

Re: F4-210 bricked after installing update

Post by TMSupport »

Please contact us at [email protected] with your Amazon order number, and we will replace you with a new one.
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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