TerraMaster Forum

Nothing has changed — and this is not acceptable.

The expected behavior is very simple and standard for any modern mobile application:

1. Log in once using address, username, and password
2. The session is persisted securely (via token/biometrics), and the user is not asked for credentials again on every launch

Right now, the app completely fails at this basic functionality.

It repeatedly forces full re-authentication, as if session persistence does not exist at all. This is not a “security feature” — it is a broken authentication flow. Other financial apps (including banking apps) manage to maintain secure sessions without forcing users to enter credentials every single time.

This behavior severely degrades user experience and makes the app frustrating to use on a daily basis.

Please clarify:

Is this a known issue?
Is session/token persistence broken?
Is this going to be fixed?

At the moment, the app behaves as if it cannot store or reuse authentication state properly, which is a fundamental flaw for a mobile platform.
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To accurately and efficiently locate and resolve your issue, I suggest you visit the TerraMaster website (https://www.terra-master.com), find the "Online Customer Service" chat window on the homepage or support page, explain your situation to our customer service staff, and provide us with a test account in the online chat window. We will then conduct targeted checks and tests. Thank you for your patience and continued feedback. We sincerely apologize for any inconvenience this may cause.

I have provided everything, including a test account and access to the device. I’m waiting for a response.

vitosamin wrote: ↑27 Mar 2026, 16:43

See my reply in another thread.