TerraMaster Forum

Hello

In the TNAS Mobile app (ver 3.5 beta), when viewing photos, only previews are loaded. When attempting to download the full-size image using the "View Original Image" button, an error appears: "Operation failed! Connection to the server timed out. Please check your network and try again."

I have no network issues, I am connected to the NAS without errors, and syncing and uploading are working.

This issue occurs on one of my phones; on the other, everything works fine.

Hello! Please go to the "Files" or "File Management" directory on your phone, locate the log files of TNAS Mobile, and send them to our technical support email. We need to analyze these logs to identify the cause of the issue.

Good morning. Yesterday I decided to collect logs and tried to simulate the problem, but it didn't. Everything started loading correctly at full size, without errors.

Perhaps the issue was related to synchronization on this device.

Problem resolved.

Hello! As long as you have not reinstalled the TNAS mobile app, the log files generated when the previous exception occurred will remain stored and will not be automatically cleared. Therefore, could you please provide us with the relevant logs? We will immediately arrange for our engineers to analyze them.