TerraMaster Forum

F2-423 just reinitialised with a pair of SSDs running 6.0.794 to run my film collection, however Emby will not stay enabled and also will not connect to the server keeps returning the 404 error and yes I have been through all the options I can think of and also tried other versions of Emby without susses.

Tricky wrote: ↑11 Jan 2026, 02:56 F2-423 just reinitialised with a pair of SSDs running 6.0.794 to run my film collection, however Emby will not stay enabled and also will not connect to the server keeps returning the 404 error and yes I have been through all the options I can think of and also tried other versions of Emby without susses.

Hello, thank you for contacting TerraMaster!
We recommend completely uninstalling and reinstalling Emby to resolve the current issue. Please follow these steps:
1.Uninstall the Emby app: Go to the "App Center" in the TOS system, find and uninstall the Emby application. During the uninstallation process, make sure to check "Delete all configuration files of the application simultaneously.“
2.Delete related folders: Go to Control Panel > Shared Folders, and find and delete the dedicated shared folder previously created for Emby.
3.Reinstall Emby: After completing the above steps, return to the "App Center" and reinstall the Emby application.
If Emby still cannot be enabled after completing the above steps, try restarting your NAS device and then repeat the steps to reinstall.

OK tried this and all is still the same as before, same 404 error and Emby won't stay enabled.

Tricky wrote: ↑11 Jan 2026, 20:50 OK tried this and all is still the same as before, same 404 error and Emby won't stay enabled.

Hello! We recommend that you restart your NAS device first, then try reinstalling the Emby app. If the installation still fails, please log in to the TOS system, download the system logs in Support & Help, and send them to the email address [email protected] for further analysis.

Just tried to send an email to that address and it says the server has not accepted it?

Tricky wrote: ↑11 Jan 2026, 22:56

Probably download is too big. Try sharing it via cloud and send link to @TM.

I removed the attachment but its still refused.

Maybe you can try a different email address.
If the email sending still fails, you can consider generating a share link and sending it to us via private message on the forum.

I have now sent the email to [email protected], and it seems to have gone through.

Further to this, if I try to get through to the emby server on my F2-423 from another device I get a message that I need to download the latest server update which I have but cannot install on the F2-423?