TerraMaster Forum

After the update, none of the cameras work, the Turn On button does not work, rebooting does not help.

Any action, attempt to edit the camera, shows an error "operation failure".

Have your clumsy hands even tested their creation?

AES wrote: ↑06 Aug 2025, 01:53 Any action, attempt to edit the camera, shows an error "operation failure".

Have your clumsy hands even tested their creation?

We sincerely apologize for the inconvenience. Our testing process did not identify the issue you mentioned. To accurately resolve your specific problem, could you please export the logs and send them to our technical support email? Refer to the screenshots below for instructions on exporting the logs. Thank you.

We did not observe any relevant information from the documents you provided.
We recommend that you go to the Live Chat window on the homepage of our official website to schedule an engineer for remote troubleshooting.
https://www.terra-master.com/global/

Updated to TOS 6.0.770. Surveillance still does not work.
Also, the logging and tracing system does not work.

I can't even delete the camera.

Our live chat on the official website has not yet received your contact.
Based on the current information, we are unable to reproduce or troubleshoot the issue. However, we will continue to monitor it.
If you need assistance and have the time, please schedule a remote troubleshooting session.

I deleted the app and data. I add a camera. Nothing happens. It is not added.

Camera search does not work. Camera IP search input window does not work.

I added more cameras. Russian language is just disgusting, I'm tired of complaining about translation errors, all complaints are actually ignored.

AES wrote: ↑09 Aug 2025, 08:49

Based on the current information, we are unable to reproduce or troubleshoot this issue.
To better resolve your issue, please contact our online customer service through our official website, and we will arrange for an engineer to remotely troubleshoot your issue.