[Help] Painful entry in the TM world
Posted: 07 Jul 2025, 00:46
Hi folks,
I am new to Terramaster but not to NAS (I switched from home-made to drobo to synology, and now thinking to moving to TM)
This week, I received my brand new F6-424 MAX and started setup process (no SSD added, no RAM added)
At first, all went fine - I had TOS installed (was pretty fast), created a 3 disk TRAID pool, a volume and I could read and write data through the network. At this point, user is happy. Simple, straightforward.
The morning of day 2, the appliance complained that a disk had failed during the night and needed replacement - ok, disk failures happen.
The problem is that volume and pool had disappeared (so did data as no volume existed) - I really mean disappeared, not show as broken or else, no, just nothing, just as if I had not created them.
My concerns : first, a single disk failure should not cause data loss so I would expect to replace the disk and keep things going
Second, even if two disks had failed, what would make my data lost, I would expect to still see my pool and volume, as broken or unueseable but present.
So whatever the case, this did not sound correct - hopefully, no problem for data loss, I'm stil running on syno, just experiencing TM at this stage.
Considering this, I decided to restart it from the start with a factory reset.
To make sure I really started from a fresh start, I reformatted all disks (used my syno for that) - by the way, no disk had any issue
I switched the appliance on with no disk.
Looked like it was just out of the box - TM asked for disks - provided 3 x 10 Tb disks (to really make it sure, I kept the disk TM reported as broken aside (even if I think it is perfectly ok)) so we have 3 newly formatted disks, checked approved by syno)
TOS install started- says 10 minutes needed.
It is underway for 4 hours now - progress bar indicates 31% so a 12 hour process if progress bar is correct and completes
A bit strange anyway
why does a second install takes so much longer than a first one ?
I would expect the disk lights to blink at high rate as the install process in the only task - first led is almost steady (off/on maybe every one or two seconds), leds 2 and 3 are completely steady
my understanding is that the installation is in progress but at an extremely slow pace (am I wrong ?)
of course, no ssh available at this point so no way to investigate anything (if any, let me know !).
Plugged a screen on HDMI port - some messages were displayed at boot time but that stopped soon after boot - nothing added during the last hours - so no clue here
Many things are strange (the failed disk which is in perfect shape, the disapperance of pool, volume (and data as a consequence), the inconsistency of install duration) - all this does not make me feel confident in the appliance at this point.
Should this be considered as normal in the TM world or do I have a problem with my device ?
Or I did something wrong ?
As I'm new to TM, anyone having an expert advice to provide welcome...
I am new to Terramaster but not to NAS (I switched from home-made to drobo to synology, and now thinking to moving to TM)
This week, I received my brand new F6-424 MAX and started setup process (no SSD added, no RAM added)
At first, all went fine - I had TOS installed (was pretty fast), created a 3 disk TRAID pool, a volume and I could read and write data through the network. At this point, user is happy. Simple, straightforward.
The morning of day 2, the appliance complained that a disk had failed during the night and needed replacement - ok, disk failures happen.
The problem is that volume and pool had disappeared (so did data as no volume existed) - I really mean disappeared, not show as broken or else, no, just nothing, just as if I had not created them.
My concerns : first, a single disk failure should not cause data loss so I would expect to replace the disk and keep things going
Second, even if two disks had failed, what would make my data lost, I would expect to still see my pool and volume, as broken or unueseable but present.
So whatever the case, this did not sound correct - hopefully, no problem for data loss, I'm stil running on syno, just experiencing TM at this stage.
Considering this, I decided to restart it from the start with a factory reset.
To make sure I really started from a fresh start, I reformatted all disks (used my syno for that) - by the way, no disk had any issue
I switched the appliance on with no disk.
Looked like it was just out of the box - TM asked for disks - provided 3 x 10 Tb disks (to really make it sure, I kept the disk TM reported as broken aside (even if I think it is perfectly ok)) so we have 3 newly formatted disks, checked approved by syno)
TOS install started- says 10 minutes needed.
It is underway for 4 hours now - progress bar indicates 31% so a 12 hour process if progress bar is correct and completes
A bit strange anyway
why does a second install takes so much longer than a first one ?
I would expect the disk lights to blink at high rate as the install process in the only task - first led is almost steady (off/on maybe every one or two seconds), leds 2 and 3 are completely steady
my understanding is that the installation is in progress but at an extremely slow pace (am I wrong ?)
of course, no ssh available at this point so no way to investigate anything (if any, let me know !).
Plugged a screen on HDMI port - some messages were displayed at boot time but that stopped soon after boot - nothing added during the last hours - so no clue here
Many things are strange (the failed disk which is in perfect shape, the disapperance of pool, volume (and data as a consequence), the inconsistency of install duration) - all this does not make me feel confident in the appliance at this point.
Should this be considered as normal in the TM world or do I have a problem with my device ?
Or I did something wrong ?
As I'm new to TM, anyone having an expert advice to provide welcome...