TerraMaster Forum

Hello,

I have a F4-NAS model. I did a hard reset to factory settings (at least I think I did).

But I cannot log in as admin. I believe the password is for the admin user is - admin.

But the login page as Login failed. Wrong password.

What do I do?

Please find the model number and S/N at the bottom of the device and show us.
If your TNAS model number is F4-NAS, I am sorry to tell you that this model is very very old, and no technical service for this model now. Please check this link for more information viewtopic.php?f=33&t=864

Hello,

Sorry for the delay in replying. I must have missed notification of your message.

Attached is a photo of the model number and S/N of my device.

Cheers

Sorry, this model has been out of data and stopped production for many years. No components and repair service for it now. We can offer you some discount to get a new device and transfer the data for you if agreed. You can check this post for more information viewtopic.php?f=33&t=864

You cannot even help me to do a factory reset?

I am not at all interested in buying a new rack.

[email protected] wrote: ↑10 Oct 2020, 08:07 You cannot even help me to do a factory reset?
I am not at all interested in buying a new rack.

After a factory reset, you need to re-install the OS, we just not able to help for such issue, we do not have any resource on hand to support you. please find the official announcement viewtopic.php?f=6&t=292&p=1110#p1110
We are sorry for that.

Hello,

I have the stack running. I just need to know the factory reset password.

I have tried

user name admin
pw admin

But that is not working.

I am sorry to tell you that the reset does not reset your password, your previous password remain unchanged.