[Help] difficult emby access [SOLVED]

[servit00]

Good morning. Many times i find disconnected and it requier access. If i try emby username and password it answer as photo 2 and returns to select access mode. If i try with terramaster response as photo 1. Can anyone help? I am connected with tnas and tested this connection. Thanks

[IrisLi]

What is your system version and model?
1. Confirm that Emby is running on TNAS. You can go to the App Center-Installed Modules to check whether Emby is enabled.
2. Try to connect to the server manually. First, make sure that the phone and NAS are in the same LAN. Enter the server IP address + port number to connect. To find the server address, just open the Emby server management interface on the Emby server device (usually accessed through http://localhost:8096).

[servit00]

What is your system version and model?
1. Confirm that Emby is running on TNAS. You can go to the App Center-Installed Modules to check whether Emby is enabled.
2. Try to connect to the server manually. First, make sure that the phone and NAS are in the same LAN. Enter the server IP address + port number to connect. To find the server address, just open the Emby server management interface on the Emby server device (usually accessed through http://localhost:8096).

Thanks. I solved when returned home under wifi. But an answer please. Emby free is not acxessible feom remote? Why sometimes work well?

[IrisLi]

This may be due to the fact that the public IP is dynamic (changes frequently):
Many home networks have public IPs that change, and not setting up DDNS can cause access failure.
It is also possible that the port mapping failed after a NAS or router reboot:
Some devices may need to reconfigure port mapping after a reboot.

[servit00]

This may be due to the fact that the public IP is dynamic (changes frequently):
Many home networks have public IPs that change, and not setting up DDNS can cause access failure.
It is also possible that the port mapping failed after a NAS or router reboot:
Some devices may need to reconfigure port mapping after a reboot.

Thank you. Please i have ddns address built with fritzbox. Is possible and simply set so? Thanks again

[IrisLi]

Yes, it could, theoretically, but we have not tried it relevantly. Perhaps the following emby connection information might help you:

https://emby.media/support/articles/Connectivity.html