Troubleshooting
Applicable model: All models
If you have installed Plex, but you can’t find the app in the installation list of the App Center, you can follow the steps below to repair it manually:
1. First, download the compressed package and unzip to get the correct file "app.class.php", download link:
https://dl.terra-master.com/cn/app.class.zip
2. Upload the file "app.class.php" to the "public" directory;
3. Use ssh to log in to TOS and execute the following command to replace the wrong "app.class.php" file:
(1) mv /usr/www/tos/controller/app.class.php /usr/www/tos/controller/app.class.php0101
(2) mv /mnt/md0/public/app.class.php /usr/www/tos/controller/
Can't find Plex in the list after installation?
Can't find Plex in the list after installation?
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
Re: Can't find Plex in the list after installation?
Out of interest, what is the latest Plex Media Server version for TOS?
Re: Can't find Plex in the list after installation?
You can find the update package in plex official website.
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)