[Help] Cannot Connect to my F2-210 after Power Outage

Initialization of newly purchased TNAS or re-installation of your TNAS
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Kcathutton
Posts: 1
Joined: 28 Apr 2025, 22:26
United States of America

[Help] Cannot Connect to my F2-210 after Power Outage

Post by Kcathutton »

Hello,

I can not access my NAS now after a power outage. The NAS is working fine. I just get no connection via my computer or mobile devices. I have tried to reinstall the software but it has not helped.

Thank you,

Kcat
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TMzethar
TM Support
Posts: 3015
Joined: 27 Oct 2020, 16:43

Re: [Help] Cannot Connect to my F2-210 after Power Outage

Post by TMzethar »

Hi.
You provided seemingly contradictory descriptions, 'cannot access' but 'working fine'. Could you please tell me what specific 'software' you reinstalled? Please perform a small test first, as this will help us identify the issue.
Start your F2-210 both with and without Disks installed, and then use the TNAS PC app to search for it. Please inform me of the search results from both scenarios.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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