TerraMaster Forum

Hi all - this is my first post here. I'm a total NAS and TerraMaster newbie and so I am learning to navigate this world from scratch - and I need help please!

I've added my music library to my NAS - and Sonos has located and indexed everything fine.

My problem is that when I try and play anything I get an error message saying that access has been denied. I signed in with the main profile/owner's credentials on the Sonos app. The music library is in the first, shared folder on the NAS. I'm guessing I need to adjust the permissions for the folder but seeing as the user whose credentials I signed in to Sonos with has read/write access to the folder and its contents I had expected access to be allowed...

I'm running TOS 6.0.610-00165 - apologies if more info is required - please let me know

Thanking you in advance for your time

Jim

Hi.
For those without a Sonos, all we can do is usually speculate.
Could you please let us know what connection method you are using?
Is there any difference in playing different media file formats?
This might help you troubleshoot the issue:
viewtopic.php?t=4916

Hi - thanks for replying

It's a wireless system so through the wifi.

I've managed to get it working now - I had my music library in a shared folder in Volume1 - but Sonos was being denied access. I moved the library to the main user's folder and it's working fine. It would help me understand how the system works if someone who is more knowledgeable than me (i.e. ANYone lol) could explain why this is? The main user (whose credentials I used in the Sonos app to sign in) has read/write access to both folders but access to the shared folder was denied...