TerraMaster Forum

Apps are randomly disabled.

Surveillance manager just disapears from the desktop, turns out is was disabled. Same thing happend to other apps like Jellyfin.

I can just enable it again but there are a lot of these (small) bugs in TOS6. Like opening the dasboard keeps adding system info etc. I could just scroll down and system info and everything is there 20 times. Or not being able to install surveillance station saying there is a network problem (but downloading the tpk does work) (reboot fixed it for now but still, lots of bugs for such expensive hardware)

To facilitate a more effective diagnosis of the issue, could you please inform us of the current version of the TOS system? It is preliminarily speculated that the system may have triggered an automatic protection mechanism within the TOS kernel due to a process consuming excessively high CPU or memory resources, resulting in the termination of certain programs. For instance, applications such as Jellyfin often demand substantial memory and CPU resources. It is recommended that you attempt to suspend the Jellyfin process or other applications with high resource consumption to observe if the issue is thereby resolved.

After upgrading my F4-424 PRO to the latest system, other apps are working fine, but Photos cannot be enabled and keeps showing "loading." What should I do?

Noah wrote: ↑28 Feb 2025, 16:24 After upgrading my F4-424 PRO to the latest system, other apps are working fine, but Photos cannot be enabled and keeps showing "loading." What should I do?

Terra Photos may require you to rebuild the media index for optimization adjustments in individual app versions or TOS versions. Please try rebuilding the media index.

Same issue with Photos on F4-424 MAX. Deleted and reinstalled the Photos app multiple times, rebooted, deleted the media index, rebuilt the media index, reinstalled the app again. Clicking the "Send to desktop" button doesn't create a shortcut even though it says completed successfully. It takes over 60secs for the "loading..." to finish and the buttons on the app page to appear.

Clicking "Open" launches the Photos browser tab but there is no media. Going to settings, everything is blanked out. Clicking "set directory" under storage location just brings you back to the TNAS desktop.

Clicking "Disable" says it's Deactivating... but then nothing happens. After a few minutes "operation failed" pops up. "Uninstall" works.

drewman141 wrote: ↑01 Mar 2025, 04:33

What is the current version of the TOS system you have installed? In order to better address your issue, we need to know what operations you performed when this situation occurred. Have you tried restarting the NAS when this issue arose?

It stopped working after the latest update to 6.0.648. Rebooting did not help. It never enables after installing.

drewman141 wrote: ↑01 Mar 2025, 04:33

You can also try the method of the original poster, reset the index.

From your previous posting records, it seems that you have a large number of files. This also means that if you make any permission changes and indexing frequently, it will take more time to occupy system resources.
It is recommended that you check the Control Panel-Processes to check the activity of each process. Sort by/RAM to have a look. Also, check the Control Panel-System Information Overview to see the load situation.

If you don't see any processes with a consistently high CPU usage, you can generate and download the log report package in TOS > Technical Support > Report Issues, and then send it to support(at)terra-master.com for inspection. This may This may help us find the cause or better answer your question.