TerraMaster Forum

Hi, I purchased a F2-423 from Amazon and it arrived today.

Inserted a 4TB Seagate Ironwolf, plugged in a wired keyboard and mouse and hooked up the HDMI. Once powered on it just continually beeps, no output to the hdmi and the mouse and keyboard have no power to them either. I've tried both with and without the HDD and same thing. When the HDD is in the light is green. Any ideas what the problem might be? I suspect faulty RAM but I'm certainly not an expert.

Thanks in advance.

Hello, it appears that your machine is encountering a memory-related issue. We recommend that you contact our customer service department who will be able to assist you in resolving this problem.

The F2-423 product is continuously emitting beeping sounds, which may be due to loose memory or the installation of incompatible third-party memory. Please inspect the internal memory of the device to ensure it is secure and compatible.

TMWut wrote: ↑04 Feb 2025, 09:20 Hello, it appears that your machine is encountering a memory-related issue. We recommend that you contact our customer service department who will be able to assist you in resolving this problem.

Thank you, I have already contacted them and I am awaiting a response. Glad you guys also think it is the RAM as this is an easy fix. More a bit annoying to arrive like that but still easily fixable!

TMWut wrote: ↑04 Feb 2025, 09:20 Hello, it appears that your machine is encountering a memory-related issue. We recommend that you contact our customer service department who will be able to assist you in resolving this problem.

I've just opened the machine to check it was inserted correctly. No RAM on arrival. I've just ordered some TerraMaster RAM from Amazon. Will let you know if it fixes it but I'd be surprised if that wasn't the issue.

TMWut wrote: ↑04 Feb 2025, 09:20 Hello, it appears that your machine is encountering a memory-related issue. We recommend that you contact our customer service department who will be able to assist you in resolving this problem.

TMWut wrote: ↑04 Feb 2025, 09:20

I've just replaced the missing RAM with official TerraMaster RAM for the specific model. It's still doing exactly the same thing. TerraMaster support still haven't gotten back to me yet.

I've also noticed that the two M2_SSD slots are also empty and something square under the ram may or may not be missing.

Hello,

We sincerely apologize for the missing RAM in your newly purchased F2-423 product. May I ask through which channel you purchased this product?

To resolve your issue as quickly as possible, we recommend visiting www.terra-master.com and contacting the online Crisp support team for assistance.

Additionally, the F2-423 is equipped with two memory slots. Have you attempted to install RAM into these slots after purchase?

Let us know how we can further assist you.

Hi, I purchased via Amazon. Terramaster support have now gotten back to my initial enquiry but it is still ongoing.

I noticed when I installed the Terramaster RAM module that the 2 M2_SSD slots were both empty and also under the RAM slot I noticed a square marking underneath almost as if something else was missing as well.

M2 slots do not come populated as a rule. You supply your own as with HDD.

Gremlin wrote: ↑06 Feb 2025, 19:56 M2 slots do not come populated as a rule. You supply your own as with HDD.

Good to know, are you able to confirm if there is a square chip underneath the RAM. I appear to have a square bit that looks like something has been removed.