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F2 not visible
Posted: 12 Aug 2020, 01:07
by Cyclel1fe
Can't access my old F2, TNAS won't see it, visible on network via explorer, get "not secure" message when trying to connect via browser 192.168.0.17:8181
I'm a newbie at this and not versed in these matters!
Worked fine until a couple of days ago - now this, no changes done by me.
Thanks
Re: F2 not visible
Posted: 12 Aug 2020, 02:54
by TMroy
I am sorry to tell you that your model has been end of life for long time, technical support and service was terminated.
viewtopic.php?f=6&t=292
Re: F2 not visible
Posted: 12 Aug 2020, 03:14
by Cyclel1fe
OK, thanks for the information. As I said I'm a newbie with this. How do I get the data off the NAS? if I can't connect to it.
Re: F2 not visible
Posted: 12 Aug 2020, 03:28
by TMroy
May I know the exact model number of your device? And did you configure any raid on it?
Re: F2 not visible
Posted: 12 Aug 2020, 03:35
by Cyclel1fe
Thanks for your help.
F2NAS2 - 150800305
Not sure about the raid, was using it for back up and music/photo storage.
Re: F2 not visible
Posted: 16 Aug 2020, 08:15
by TMSupport
I don’t know what caused it. We need to connect to your NAS remotely to analyze the cause.
Re: F2 not visible
Posted: 16 Aug 2020, 15:18
by Cyclel1fe
Can you do this please - let me know how and when.
Many thanks
Re: F2 not visible
Posted: 17 Aug 2020, 15:43
by TMSupport
Sorry, the technical support for your model F2-NAS2 has been stopped now. It's suggested to get a new device such as F2-221 for your model, we can offer you some discount if allowed.