TerraMaster Forum

Hello,

I am trying to install centralized backup on a Win 11 PC (latest build). I am logged in under a Microsoft online account with local administrator rights. The installation is terminated when I try to start the service with the error message that I have no rights.

I then created a local administrator account and hoped that it would work, but unfortunately I have the same problem.

Does anyone know how I can diagnose what the problem is? Or has anyone already solved the same problem?

FNIK wrote: ↑05 Dec 2024, 21:39

You can try deleting files in the directory where the first successful installation was made to see if the operation is successful. Alternatively, you can try selecting another directory for installation.

Unfortunately, only the folders are in the installation path. The files are deleted again when the installation is completed. A different directory does not help either. My account has administrator rights and the error message when the installation is canceled is that the service was not started. During the installation, the files are present in the folder but they are deleted when the installation is canceled. Only the empty folders remain.

FNIK wrote: ↑06 Dec 2024, 01:12 Unfortunately, only the folders are in the installation path. The files are deleted again when the installation is completed. A different directory does not help either. My account has administrator rights and the error message when the installation is canceled is that the service was not started. During the installation, the files are present in the folder but they are deleted when the installation is canceled. Only the empty folders remain.

You can first try using a third-party tool to uninstall the old version of the software completely, and then install the new version. If the problem persists, it may be due to leftover installation files that were not fully cleaned up. In this case, you can contact our after-sales technical support team, and we will assist you in resolving the issue. Additionally, we recommend that you keep an eye on our new version update plans, as there may be a new release in the near future.

Thank you very much. I will try this. Where can find the older version of centralized backup service for windows? Yesterday was an update for TOS comming, but the download file for centralized backup agend is the same.

FNIK wrote: ↑06 Dec 2024, 18:08 Thank you very much. I will try this. Where can find the older version of centralized backup service for windows? Yesterday was an update for TOS comming, but the download file for centralized backup agend is the same.

Hello! May I ask what is your current version number? We are pleased to inform you that the new version has been officially launched, but please read the corresponding notes carefully before updating.

I have the version of centralized backup: 2.7.151
TOS: 6.0.555-00166

FNIK wrote: ↑07 Dec 2024, 00:41 I have the version of centralized backup: 2.7.151
TOS: 6.0.555-00166

Hello! Have you already upgraded your previous version 2.7.151 to the latest one? We're curious to know why you still need to use 2.7.151. If you have special requirements or encounter any issues, please feel free to contact our technical support team via email. However, we strongly recommend that you use the latest version to enjoy better features and experience.

Now it is updated to version 3.0.078. The installation on win11 is now possible and runs. Unfortunately, not all words are translated on the pop-ups during installation. Sometimes you have to think about whether it means yes, no or cancel. How will the client be updated in the future?

FNIK wrote: ↑10 Dec 2024, 01:12

Thank you very much for your invaluable suggestions! To more accurately pinpoint and rectify any translation issues, could you please provide some relevant screenshots? Meanwhile, regarding the future updates for the client, our product team plans to develop them in the next version. Thank you for your attention and support!