TerraMaster Forum

Hello, I am not receiving and Stats on TNAS Mobile, no numerical output, even on the fans. This has been happening since the last update, I have cleared all cache on the phone, uninstalled and reinstalled, Samsung S24 Ultra.


Kind Regards

Are you connecting remotely through TNAS.online? On the "My" page of the TNAS mobile app, is the displayed connection address in the format of tnas.online/ID? Please try refreshing the page. When the connection method is not tnas.online/ID, you should be able to view the overview information.

Than, you for the reply TMtina, I can get the data through TNAS.online, on a data connection, it was when it's connected to the local network that the data did not displayed, thank you for this.


Kind Regards

Scrap that, it connected to s2.tnas2.link using my mobile network, then it changed its IP to the one you get given as it tunnels to the F2-423 (100.88.0.*:****) and all dials went blank, it only seems to work when its only connected to tnas2.link, but once it changes to the given Tunnel (VPN?) 100.88.0.*:****






Kind Regards

Bartman wrote: ↑04 Dec 2024, 00:41 Scrap that, it connected to s2.tnas2.link using my mobile network, then it changed its IP to the one you get given as it tunnels to the F2-423 (100.88.0.*:****) and all dials went blank, it only seems to work when its only connected to tnas2.link, but once it changes to the given Tunnel (VPN?) 100.88.0.*:****






Kind Regards

When the connection address is s2.tnas2.link, the overview information can be displayed, but when it is 100.88.0.*:*, the overview information is not displayed, right? Please enter 100.88.0.*:* in your mobile browser to log in to your TOS and observe whether the overview information is displayed properly. Additionally, I noticed that you have created a Bond; which specific mode is it? We need to verify it.

100.88.0.* in the browser on my phone gives me a 400, so that's a no go with the browser, the app still comes up connection Method TPT Connection with IP 100.88.0.1:5443 with no stats, my connection on the NAS is Bonded with adaptive load balancing, (which works great BTW). It only shows stats if I get the s2.tnas2.link but it changes straight away to 100.88.0.1. It is the Remote Access that gives me the Virtual IP of 100.88.0.1.

I have logged onto the app with all information that is supplied in the Remote Access settings, tnas.online works fine on the PC.

Your Help page does say that its the way that its is supposed to happen (https://toshelp.terra-master.com/web/#/en/remote_access) QUOTE:

Method 2: Access via Client Applications (Recommended)

1.Install TNAS mobile on your Android or iOS mobile device, and TNAS PC application on your computer.
2.Click “+”, enter TNAS ID, TNAS username, and password, then click “Confirm”.
3.Once the client application logs in successfully, you will be able to access the device in your browser using TNAS’s virtual IP address. The access address format is: [protocol]://[TNAS virtual IP]:[port number]. For example: https://100.88.0.1:5443

Kind Regards

It is when it connects to Terrmasters VPN when all the live stats stop working.


Regards

So to summarise, TNAS Mobile live stats only work in Mobile mode without using the Terramaster VPN, you get NO live stats in local network mode (ie LAN) or Mobile Network mode (Using Terramasters inbuilt VPN connection)...

Regards

Maybe you could try recreating bond.

TMRyan wrote: ↑06 Dec 2024, 17:45 Maybe you could try recreating bond.

One of the first things I did try.

Kind Regards