TerraMaster Forum

my storage pool for my nvme drives vanished when i tried to create a storage pool for my d6-320 drives. the d6 has been failing consistently to create a pool. in one of the most recent attempts to get support a print screen the d6 pool attempted to create and when the pool vanished from creation in the UI so did the already established nvme pool. i unplugged the d6 and rebooted and this did not resolve the issue

i need this pool restored as i dont have a backup for it and its where my apps and virtual machines where installed from. the intended backup locations for these virtual machines was to be the d6 drives. however as i have a issues with that i have no backups.

this is a critical problem for me

clonea1 wrote: ↑30 Nov 2024, 16:51

Run on the terminal to try to remount the volume and storage pool.If the problem persists, please contact our official website online customer service to arrange a remote inspection for you.

TMwuu wrote: ↑30 Nov 2024, 18:48

the re mount command did not work, i was on till 5am my time with support via chat. i am supposed to do another session via chat sunday 8:30pm my time monday 9:30 am your time to do a remote session

this was resolved by support via remote session and restoring configs preivous of corruption due to d6 failed pool creation