TerraMaster Forum

Notification of Termination of Technical Support and Maintenance Services for 220/420 Series Products

The 220/420 series models, which were launched in 2015 and discontinued in 2018, have been on the market for nearly 10 years and have been out of production for over 5 years. The design and hardware configurations of these products are no longer capable of meeting the latest system requirements. Additionally, many components have been discontinued, making it impossible to continue providing repair services to users. Therefore, effective December 31, 2024, TerraMaster will terminate the technical support and maintenance services for these products.

The affected product models include: F2-220, F2-420, F4-220, F4-420, F5-220, F5-420.

What Does the Termination of Technical Support and Maintenance Services Mean?

Once technical support and maintenance services are terminated:

1. No Further Updates: The product's applications and systems will no longer receive updates.
2. No Consultation or Service: System compatibility consultations, troubleshooting, and related services will be discontinued.
3. End of After-Sales Support: The after-sales services for these products will be terminated.

What Should I Do After the Termination of Technical Support and Maintenance Services?

Due to the prolonged use of the devices, some components may have aged and could be damaged, posing a risk of data loss due to device failure. We strongly recommend that you purchase new storage devices as soon as possible and transfer or back up your data. If you need assistance with migrating your hard drives to a new TerraMaster device, please contact our customer service for help.

Thank you for your understanding and cooperation.

TerraMaster Product Team
Nov 22nd, 2024

Would it be possible to release BIOS updates for all these models (& even other end of life products) that unlock all options, since these will now be fully deprecated by year's end?

It would help give them new life for alternate use as well as prevent them from instantly becoming e-waste for some customers.

If there were a new BIOS available, we would be happy to provide it, but currently there isn't.

TMroy wrote: ↑23 Nov 2024, 17:04 If there were a new BIOS available, we would be happy to provide it, but currently there isn't.

That wasn't the question; was asking for unlocked versions of existing BIOS update releases (didn't expect new ones for something that's being discontinued).

Are there any plans to make replacements for the discontinued models? The available NAS models don't look great. I mean the black holey cheap-looking plastic with all these supports inside and for the price... The F5-420 was a great model, is there anything of similar quality coming to replace it in the near future?