Mounting U4-423 in Rack

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jstef16
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Joined: 21 Nov 2024, 09:19
United States of America

Mounting U4-423 in Rack

Post by jstef16 »

This feels like an incredibly dumb new-user post, but I just got a U4-423, set it all up, Plex, Time Machine, additional RAM, Hyper-Cache, etc. Works great. But then I went to put it in my rack. Does it really only mount with two screws? The four corner holes seem to only be for the little U-shaped handles that came with the unit. Mounting this with two screws feels incredibly precarious and it's sagging more than I'd like.
Please tell me I'm wrong and am missing something obvious here, because I'm really hoping this isn't normal for the product.
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TMroy
TM Support
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Joined: 10 Mar 2020, 14:04
China

Re: Mounting U4-423 in Rack

Post by TMroy »

To mount U4-423 to your rack cabine, you have two ways. One is by rails that need to be purchased seperately. Second is by tray, you can install a tray in you rack cabine, and place the U4-423 on the tray.

Here is link to purchase rails.
https://www.terra-master.com/global/pro ... k-u12.html
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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jstef16
Posts: 2
Joined: 21 Nov 2024, 09:19
United States of America

Re: Mounting U4-423 in Rack

Post by jstef16 »

Thank you for the quick reply! Very surprised it requires rails or a tray when there's no mention of that on the product page or setup process at all.

Do the TRK-U12 rails fit in adjustable-depth racks? There's no details on the product page and the User Guide/Video Guide/FAQ sections don't list accessories, just TDAS/TNAS models
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