TerraMaster Forum

Hello,

Purchased a F4-424 the last mid October and installe 2x 8GB + 2x 4GB disks. The purpose of the purchasing was to have the cloud stuff in local in a home environment, so no hard work for the NAS.

After 3 weeks a 8GB disk gone and the issues started, just the message “pool degradated”.
Once replace it with one identical, brand new, it was not recognized by the NAS neither after the end of TRAID repair.

Since I still can lose all of the data stored, I tried delete the Volume first than the storage pool: it was impossible. Everytime it seems that the volume ha been deleted, suddenly, after few secs the Volume appears again.

Decide to restart. The NAS will no accept who web login as admin user and/or as superuser as well. The TNAS PC app finds it but it is impossible to login, wrong user/password, while I’m pretty sure of my typing..

(Done what below more than 10 times… it’s 3 days that I’m struggling with this faulty NAS)

So extracted all the disks and started the NAS install again TOS 5 (Where is TOS 6 for this NAS???). The personalized setup process didn’t show the choice of the storage pool scheme (TRAID, RAID1, etc) so after the bad blocks checking the installation starts.
At the end, I set up the superuser, and eventually the desk was shown. Again the beep of the degraded pool starts as the disks still have the same previous setup.
No operations on the disks were possible, no RAID choice, no Volume/ Storage Pool edit/deleting it was like TOS5, by checking, was recovering any bit from the disk from the very first disk setup. No way to restart from scratch with the same physical hard disks.
Again it seems that TOS5 at first to recove whatever can be recovered, no matter what is the real purpose of the owner..
(Done what above more than 10 times…)

Last attempt: extracted all the disks and installed each one on an external box to be formatted by a Mac, in order to have the completely unrecognizable by TNAS anymore.

Reinstalled TOS5, setup superuser and a user, all low case and similar pw. One volume, one storage pool in TRAID, as desired and remote access, just in case and UPS setup. No data in it, just TOS5. Everything seems working fine. Login/logout by local & remotely networks, it works, TNAS PC found it and properly login.

Thanks the previous bad experience, restarted

Got a flashback at the same initial issue: it is impossible to login on the web interface: not by local network, not by remote (which gives a nix error/page 404) Or by TNAS PC while it seems that TNAS is working fine. It seems that somewhere the NAS is saving some (wrong) parameters which makes conflicts somewhere.

I feel cheated and I wasted 1000€ to have a bad product. Unfortunately I cannot ship back to Amazon anymore, I’m really pissed off of the very poor reliability of the software of this NAS.

How I can fix it? there’s a way to have it really really make a clean install?

EDIT: found that activating the UPS flag, which is in my case, a supported AFC UPS unit, while the UPS parameters have been correctly identified, by clicking "apply" the control panel stuck and some weird noises coming from the hard disk, like they have been stopped and restarted.
Also, the file manager has a blank window and it is necessary to power cycle it by the behind button.

Regarding the login failure issue, you can try to solve it by restarting. We will also improve the related problems in the future version.
As for the other issues mentioned, they are rare cases and cannot be ruled out due to hard disk, compatibility, or hardware issues. We suggest you to collect a system report from TOS>Technical Support>Report Issues and send it to technical support email to check.

TMzethar wrote: ↑11 Nov 2024, 22:30 Regarding the login failure issue, you can try to solve it by restarting. We will also improve the related problems in the future version.
As for the other issues mentioned, they are rare cases and cannot be ruled out due to hard disk, compatibility, or hardware issues. We suggest you to collect a system report from TOS>Technical Support>Report Issues and send it to technical support email to check.

thanks for the reply, but since I cannot login in any way (the user doesn't exist" error) there's no wau to collect a system report....
Anyway it seems to be related to the AFC USB UPS setup. It seems that once setup, it seems working fine until a restart, where the user/superuser is not be recognize anymore. Also, by customer reinstalling TOS, the RAID choice window is no more shown.

By now I left the NAS running without the UPS and it seems fine again. But, of course the NAS is not protected anymore and frankly i do not like this status. The question is: why, before a disk gone, it was working quite properly?

My older NAS, a Synology, never has such problems, the OS was really more stable and bug free than TOS5. When does TOS 6 will be release for F4.424? there are banners everywhere stating that the 2024 NAS are using TOS6, wich is not true actually....

1、Theoretically, a UPS should not cause array degradation or array failure. If you are currently able to log in to TOS, it is recommended that you collect a system log and send it to the official email. The log may help analyze other potential issues.

2、Regarding TOS 6, if you meet the upgrade requirements, you can refer to the method on the forum: viewtopic.php?t=6809 to upgrade to version 6.0.530.