TerraMaster Forum

Hi,
I've bought the Terramaster F4-424 NAS and am setting it up today.
I'm running TOS 5.1.145-00012 which is the latest version.
I want to create an offsite backup of my data onto OneDrive and I'm trying to set it up using Duple.
When I select 'OneDrive' as the destination, I get a pop-up to enter my Microsoft credentials.
After successfully, authenticating my account, the page asks the following permission:
Cloud Sync requires for following permission
Redirect your personal information back to xxxxxxxxx,
please make sure is your xxxxxxxxx TNAS domain.

After I click agree, the pop-up window closes and the Duple windows shows the 'busy circle' icon for some time. But after that nothing happens and if I click 'Next', the whole process repeats again.
Others have also faced similar issues as can be found here viewtopic.php?t=502.
Can you please provide the steps to resolve this issue?

NB: I am able to successfully create backup on Google Drive, but I'd like to use OneDrive as I've a lot more storage on that platform.

rishumacher wrote: ↑27 Oct 2024, 12:20

1. You can try to log in to OneDrive on a Windows computer to confirm whether you can log in normally, and check whether the NAS network is normal and whether the account and password you entered are correct.
2. If you still cannot connect, you can go to DB Application-Log-Settings-Export Debug Log, and then send the log to us. The log can be sent to the forum or to this email [email protected]