Verification Email on TOS Reset

Initialization of newly purchased TNAS or re-installation of your TNAS
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bfairfull
Posts: 8
Joined: 09 Sep 2020, 20:33

Verification Email on TOS Reset

Post by bfairfull »

I have performed a factory reset of TOS version 4.2.41 on an F2-210 Terramaster, so that we can dispense with all of the nonsense as to what version, what TNAS, etc.

I'm at the initialization phase and I cannot get passed the wizard, as someone thought that 30 seconds was enough time to make a request for code from CHINA and get it to the United States.

Allow me to disabuse you of this notion. IT IS NOT ENOUGH TIME TO RECEIVE THE EMAIL.

How do I get into my NAS?
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TMzethar
TM Support
Posts: 3015
Joined: 27 Oct 2020, 16:43

Re: Verification Email on TOS Reset

Post by TMzethar »

Regarding your inability to receive mail, it is difficult to determine the exact reason. You can choose to skip the verification code. After that you can change the SMTP server to an available third party SMTP server in TOS>Control Panel>Notifications. We will try to improve the mechanism of the mail server.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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