TerraMaster Forum

Posted: **07 Oct 2024, 23:43**

I have 4 out of 5 PC's that backup (via Centralized Backup) fails. I am able to add the target and configure the backup for each, but 4 out of 5 fail. Backups are scheduled and they are all configured the same way so if 1 worked so should the other 4. There is nothing special, these are regular PC backups (each PC is running of a version of windows 10) and all of them gave me no grief installing and configuring the Centralized backup Agent/Client. All can ping and browse the TNAS appliance via TNAS software and browser interface, so this is not a connectivity issue.
Interestingly all of them fail after reaching around 29% and do this for manual backup or scheduled ones. I have recreated the backup tasks as well and they also fail the same way. I am thinking it could be something to do with how the backup is performed and that maybe something local on each of these PC's is blocking the backup but all are running under admin account and none have any firewall enabled. Or could this be something to do with the way TNAS is configured. I have 2 TNAS appliances and each is used for backing up 3 PC's. On one of them, 1 PC backed up fine and 2 failed. on the other I only have 2 PC's configured and both have failed.
Any help would be greatly appreciated.

Posted: **08 Oct 2024, 09:19**

plantsys wrote: ↑07 Oct 2024, 23:43 I have 4 out of 5 PC's that backup (via Centralized Backup) fails. I am able to add the target and configure the backup for each, but 4 out of 5 fail. Backups are scheduled and they are all configured the same way so if 1 worked so should the other 4. There is nothing special, these are regular PC backups (each PC is running of a version of windows 10) and all of them gave me no grief installing and configuring the Centralized backup Agent/Client. All can ping and browse the TNAS appliance via TNAS software and browser interface, so this is not a connectivity issue.
Interestingly all of them fail after reaching around 29% and do this for manual backup or scheduled ones. I have recreated the backup tasks as well and they also fail the same way. I am thinking it could be something to do with how the backup is performed and that maybe something local on each of these PC's is blocking the backup but all are running under admin account and none have any firewall enabled. Or could this be something to do with the way TNAS is configured. I have 2 TNAS appliances and each is used for backing up 3 PC's. On one of them, 1 PC backed up fine and 2 failed. on the other I only have 2 PC's configured and both have failed.
Any help would be greatly appreciated.

Hello!

To assist you more effectively in resolving your issue, I need some crucial information. Please let me know the specific versions of TOS, Centralized Backup, and Centralized Backup Agent that you are using. If convenient, providing some relevant screenshots will greatly aid in my understanding of your system environment.

Furthermore, to conduct a thorough analysis of the potential problem, please follow these steps:

Open the "Run" window in Windows (you can do this by pressing the Win + R shortcut keys).
Enter %appdata% in the "Run" window and press Enter.
Navigate to the Centralized Backup folder, locate, and package all the log files (including all files and folders within).
Once you have packaged the log files, please send them to us. This will provide us with valuable diagnostic information and help us pinpoint the issue more accurately.

Thank you for your cooperation and assistance!

TerraMaster Forum

Backup fails after reaching 29% it does this on multiple PC's

Backup fails after reaching 29% it does this on multiple PC's

Re: Backup fails after reaching 29% it does this on multiple PC's