TerraMaster Forum

In the Terra Photos app, I have a lot of photos and videos that show properly. I go to the settings and enable the AI facial recog. A small popu displays: "Media indexing starting.... may take a lot of resources...".

After a few minutes, the job completes with: "Media indexing is complete. Total new index: 0 (pictures: 0, videos: 0)."

I've tried a few times with the same results. No pictures are actually analyzed. There should be a ton of returned results for faces.

Any help or guidance would be appreciated.

Found a semi-work around. I deleted the existing indexing and did a re-index. That seemed to fix the issue temporarily at least.

In order to ensure that Terra Photos 2.0 runs properly, there are two things to keep in mind:

1. You will need to upgrade your TOS system to TOS 5.1.123 (X86) or later.

2. Before starting to use Terra Photos 2.0, please make sure to perform a “rebuild index” operation in the “Media Index” module of your TOS system, which will ensure that you can use all the functions of the application without any problems.

If there are still problems, please contact at any time.

Roger that. The index rebuild was key. All is well. Thanks for following up.