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Failed to Create Index
Posted: 05 Jun 2024, 11:09
by koalakoala
Hi., Trying to setup Terramaster photos but when I start TM photos, it redirects me to the media index.
If I 'enable media indexing' I get 2 messages:
- Configuration saved
- Failed to create index (in status).
Restarted, rebooted and checked that I have the latest TOS and no chance to make it work.
Does anyone knows what to do in this case?
Thanks in advance,
Cheers
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Re: Failed to Create Index
Posted: 06 Jun 2024, 09:04
by TMzethar
The situation you encountered is almost unprecedented. Please contact the technical support e-mail or the official website home page customer service, we can arrange for you to engineer remote troubleshooting.
Re: Failed to Create Index
Posted: 11 Jun 2024, 11:56
by koalakoala
Will do. thanks
Re: Failed to Create Index
Posted: 25 Jun 2024, 03:55
by koalakoala
Organised a meeting with Terramaster support and they were able to fix this.
Thanks!
Re: Failed to Create Index
Posted: 04 Oct 2024, 15:35
by MickMin
Good day!
I have an absolutelly same problem. Please inform me how to fix it.
F4-424, TOS 6.0.507-00129
Re: Failed to Create Index
Posted: 04 Oct 2024, 17:43
by TMpzhen
Did you encounter the issue of unable to enable media indexing after upgrading to TOS 6.0.507? Did this issue occur before the upgrade?
Re: Failed to Create Index
Posted: 05 Feb 2025, 00:28
by richie1201
I have the same issue after upgrading to 6.0.610. I can't get it to index the media files.
Re: Failed to Create Index
Posted: 05 Feb 2025, 14:47
by IrisLi
Hello！Is it still impossible to enable media indexing after rebooting the system?
If that's the case, it is recommended to visit the official website and contact the online customer service to schedule a remote check.
Re: Failed to Create Index
Posted: 26 Feb 2025, 00:51
by bertieuk
Similar issue on 5.1.145 after installing photos.
Enable media indexing and unchecks itself. Checking media.log it was having an issue with /Volume1/@system/media/sqlite/files.db which already exists (1.9Gb, possibly a previous index?)
Moved this out of the way and I now have an sql error: sql.c:310: error: sql:INSERT INTO PHOTO ........ ON CONFLICT DO NOTHING; PGSQL 7 ERROR ERROR: column "year" of relation "photo" does not exist
Changed to psql user, connected to database, renamed photo to photo_old, sql.c:310: error: sql:INSERT INTO PHOTO ....... ON CONFLICT DO NOTHING; PGSQL 7 ERROR ERROR: relation "photo" does not exist
So looks like the media index isn't correctly 1) checking if sqlite db exists and removing it & 2) checking the structure of the postgres is correct (should drop and re-create first)
Re: Failed to Create Index
Posted: 26 Feb 2025, 18:09
by TMzethar
The update of Terra Photos may require you to rebuild the media index to continue normal use.
Please try to rebuild the media index.