TerraMaster Forum

Hi,

I am trying to add a 4th HDD to a storage pool that is utilizing TRAID on my F4-424. Whenever I add it I get the message that the configuration has been saved, but when I check the storage pool it only shows the original 3 drives.

I have checked (drive is good) and wiped the HDD on my computer. I have quadruple checked the drive is seated correctly in the NAS. The drive (along with the other 4) are on the compatibility list.

Is there something I am missing and is there anything else I can try?

Thank you!

1. Remove the hard drive that cannot be added or repaired;
2. Restart the TOS system;
3. Then format the hard drive elsewhere;
4. Insert the hard drive and wait 5 minutes before proceeding. Pay attention to the hard disk capacity to be sufficient

If you still cannot succeed according to the above guidelines, please contact our customer personnel on the official website to arrange remote assistance.