TerraMaster Official Forum

Hi there, owner of a F4-424 pro with TOS 6.
I've been able to use it (on local IP and web) for a week with no issues, but in the last 12 hours i can't access it anymore (404 error when connecting online, no response when connecting to local IP).

The TNAS is seen on TNAS PC, but i can't login even there, getting a wrong user/pwd message. All LEDs are green.

Any idea on how to get it back?

Thanks

I see that you are already inquiring about Hyper Cache related issues. So now this issue has been resolved?
We speculate that it is likely due to high RAID synchronization usage, resulting in slow access.

I didn't have the time to activate Hyper Cache, the NAS has gone before trying what you suggested.
Anyway, considering that i didn't do anything special when it stopped working (except downloading few torrents) i don't really think it should be related to an "unusual" RAID activity.
I'm in contact with your support, hope they will fix the issue asap.