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Weird message
Posted: 01 Jul 2020, 17:47
by Genima
Hello,
when i open the web-interface I see on the left side with the Status a Warning (translated from german): "Warning! TNAS is at risk!"
In details it tells me (translated from german): "something atypical takes up the storage space of your TNAS system file"
And now? No solution is provided ...
Re: Weird message
Posted: 02 Jul 2020, 11:13
by TMSupport
Please advise the current TOS version in return.
Please click "More" next to the prompt error that TNAS is at risk, and delete the listed files one by one. Then your TNAS would be back to normal.
Re: Weird message
Posted: 02 Jul 2020, 17:14
by Genima
Hello,
current version is 4.1.24-2005151013
listed files are deleted by "delete" before i write here
Message didnt vanishe ...
Re: Weird message
Posted: 03 Jul 2020, 10:40
by TMSupport
Please send an email to support(a)terra-master.com with detailed information , we will arrange a remotely check for you.
Re: Weird message
Posted: 03 Jul 2020, 18:20
by Genima
Hello,
thank you, did "remotely check" mean that you will have/need access to our NAS an the Data inside? Or do it be Teamviewer (or something like this)?
Re: Weird message
Posted: 04 Jul 2020, 13:00
by TMroy
To understand how TerraMaster tech team process a remote session, please refer to the article:
viewtopic.php?f=75&t=608&p=2636#p2636