Weird message

How to choose a right hardware platform for your TNAS
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Genima
Posts: 3
Joined: 01 Jul 2020, 17:41

Weird message

Post by Genima » 01 Jul 2020, 17:47

Hello,

when i open the web-interface I see on the left side with the Status a Warning (translated from german): "Warning! TNAS is at risk!"

In details it tells me (translated from german): "something atypical takes up the storage space of your TNAS system file"

And now? No solution is provided ...
TNAS F5-420

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TMSupport
Customer Service
Posts: 366
Joined: 13 Dec 2019, 15:15

Re: Weird message

Post by TMSupport » 02 Jul 2020, 11:13

Please advise the current TOS version in return.
Please click "More" next to the prompt error that TNAS is at risk, and delete the listed files one by one. Then your TNAS would be back to normal.

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Genima
Posts: 3
Joined: 01 Jul 2020, 17:41

Re: Weird message

Post by Genima » 02 Jul 2020, 17:14

Hello,

current version is 4.1.24-2005151013

listed files are deleted by "delete" before i write here :-)

Message didnt vanishe ...
Image
TNAS F5-420

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TMSupport
Customer Service
Posts: 366
Joined: 13 Dec 2019, 15:15

Re: Weird message

Post by TMSupport » 03 Jul 2020, 10:40

Please send an email to support@terra-master.com with detailed information , we will arrange a remotely check for you.

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Genima
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Joined: 01 Jul 2020, 17:41

Re: Weird message

Post by Genima » 03 Jul 2020, 18:20

Hello,

thank you, did "remotely check" mean that you will have/need access to our NAS an the Data inside? Or do it be Teamviewer (or something like this)?
TNAS F5-420

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TMroy
Customer Service
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Joined: 10 Mar 2020, 14:04

Re: Weird message

Post by TMroy » 04 Jul 2020, 13:00

To understand how TerraMaster tech team process a remote session, please refer to the article: viewtopic.php?f=75&t=608&p=2636#p2636

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