Google Drive Sync Speed

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Gareth
Posts: 9
Joined: 10 Jun 2020, 22:37

Google Drive Sync Speed

Post by Gareth » 01 Jul 2020, 04:11

It's really, really slow to sync changes. If I make a change in Google Drive online I see the change in my Google desktop app in seconds. The NAS can take very long even half an hour. Likewise, if I add a file to the NAS it can take a long time to show up in Google Drive.

I also experienced deleting some files online and they went immediately from my desktop but never from the NAS. Eventually the NAS re-uploaded the files that it should have deleted.

My Sync mode is Bidirectional. I'm on TOS 4.1.27-2006231809 with fast internet connection, plenty of free local disk space, roughly 4GB of Google drive space and no other apps running.

Can this be made more responsive and reliable?

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Gareth
Posts: 9
Joined: 10 Jun 2020, 22:37

Re: Google Drive Sync Speed

Post by Gareth » 08 Jul 2020, 19:27

This app is unusable for me. It is so slow and unreliable it is causing conflicts with other users who share the folders.

I have had to uninstall it to prevent data loss.

Are you aware of these issues? Are you planning on improving them?

Thanks

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TMSupport
Customer Service
Posts: 366
Joined: 13 Dec 2019, 15:15

Re: Google Drive Sync Speed

Post by TMSupport » 09 Jul 2020, 10:55

You can download the update package from our website and update your TOS to the latest 4.1.27-2006301044/2006291655 to see if anything better.

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Gareth
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Joined: 10 Jun 2020, 22:37

Re: Google Drive Sync Speed

Post by Gareth » 09 Jul 2020, 16:21

I already have latest TOS version.

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TMSupport
Customer Service
Posts: 366
Joined: 13 Dec 2019, 15:15

Re: Google Drive Sync Speed

Post by TMSupport » 10 Jul 2020, 11:10

Please connect your TNAS to your computer directly via the ethernet cable, and get the transferring speed from TNAS to your computer in this way.

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Gareth
Posts: 9
Joined: 10 Jun 2020, 22:37

Re: Google Drive Sync Speed

Post by Gareth » 10 Jul 2020, 16:03

Transferring speed from TNAS to my computer is not the problem, that is quick and reliable. How can I test speed of TNAS internet connection?

I think the connection speed is good but if I can test this it will demonstrate the issue is the Google Drive app, not the connection speed.

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