F2-210 the 4 LED is turned on and fixed with green light

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Gianni
Posts: 2
Joined: 30 Jun 2020, 01:46

F2-210 the 4 LED is turned on and fixed with green light

Post by Gianni »

Hi Guys,

I have an F2-210 and I have this problem: when I switch on the Nas, the 4 LEDs turned immediately on and with fixed green light.
So, you can find the NAS on you network and you can load any kind of TOS. You can't start with installation.

It's seem like a bricked Nas, but without any operation.
I can't also switch off by power button, I need to cut off age power supply directly.

The 4 leds are also green without HDDs inside. I tested the HDDs with F2-221 and they works well. So, I don't know ....

Can you help me?

Thanks
Gianni
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User avatar
Gianni
Posts: 2
Joined: 30 Jun 2020, 01:46

Re: F2-210 the 4 LED is turned on and fixed with green light

Post by Gianni »

Hi Guys,

any kind of hard reset is possible ?
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TMroy
TerraMaster Team
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Joined: 10 Mar 2020, 14:04
China

Re: F2-210 the 4 LED is turned on and fixed with green light

Post by TMroy »

May I know how long your F2-210 has been used? what TOS version was running in it? Before the issue happened, what did you do for the device? did you do any update? or try to install any other OS?
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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TMSupport
TerraMaster Team
Posts: 2314
Joined: 13 Dec 2019, 15:15

Re: F2-210 the 4 LED is turned on and fixed with green light

Post by TMSupport »

We have received your email and will replace you with a new device.
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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garychd214
Posts: 1
Joined: 12 Aug 2020, 06:11

Re: F2-210 the 4 LED is turned on and fixed with green light

Post by garychd214 »

I'm having exactly same problem after update the software.
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TMSupport
TerraMaster Team
Posts: 2314
Joined: 13 Dec 2019, 15:15

Re: F2-210 the 4 LED is turned on and fixed with green light

Post by TMSupport »

You can send the detailed information to support(at)terra-master.com to ask for the replacement.
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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