Can't add media libraries to Plex

[KWguy]

I am using my F4-423 TNAS as the Plex server.

For some reason I can not point to my TV and Movies folders. I can navigate to where the media is kept, but I need to point one folder level lower.

Here are some screenshots. (I hope these display, if they don't I will need some tips on posting attachments)

1) Here is how the folders look in File Manager. My media is in DarrenSweeney - Main - MediaServer


2) Here is where I tell Plex to find my media


3) Here is as far as I can point. From here I should be able to see TV or Movies folders


I can view the media folders on my network via SMB. The issues seems to be in my TNAS somewhere.

[KWguy]

The attachments all look broken to me, do they display for anyone?

Here it is again, but with links instead of attachments:

1) Here is how the folders look in File Manager. My media is in DarrenSweeney - Main - MediaServer
image https://imgur.com/QEk4tOn

2) Here is where I tell Plex to find my media
Image https://imgur.com/geGNz5V

3) Here is as far as I can point. From here I should be able to see TV or Movies folders, but i don't.
Image https://imgur.com/e3zLyMN

[TMzethar]

We will confirm the issue you have reported. What does the red box in the screenshot mean by "... [Back]"?

[KWguy]

We will confirm the issue you have reported. What does the red box in the screenshot mean by "... [Back]"?

I was highlighting this section to show this is where I expected to see another level of folders (Movies folder and TV folder), but they did not display. All that was visible is "... [Back]".

I was able to navigate:
Main-> MediaServer only

I need to navigate to:
Main -> MediaServer -> Movies
Main -> MediaServer -> TV

[KWguy]

Could this issue have anything to do with creating a new shared folder to store my media? I called it Main.

[TMzethar]

Please check and reset the permissions of the media user group. Give it read permission to the directory you want to index (including subdirectories).

[KWguy]

Please check and reset the permissions of the media user group. Give it read permission to the directory you want to index (including subdirectories).

I have my Movies folder and TV folder in a folder called Main, not Media.

I have checked the permissions to Main and it shows read/write

Here are some screenshots:
https://imgur.com/R5hyDLu
https://imgur.com/mtjQeEV

[Gremlin]

You are only shoeing USER permissions. @TMzethar is talking about GROUP permissions. There is a builtin GROUP called MEDIA. Allow MEDIA read permission in the folder structure. When granting permission in a higher level folder, there is a check box to allow same permissions in all folder hierarchy.

[KWguy]

You are only shoeing USER permissions. @TMzethar is talking about GROUP permissions. There is a builtin GROUP called MEDIA. Allow MEDIA read permission in the folder structure. When granting permission in a higher level folder, there is a check box to allow same permissions in all folder hierarchy.

Thank you for pointing me in the correct direction.

I do see a folder called Media under User Group. When I select Media and click on Edit, I see it is already set to read/write. Are you suggesting I change this to Read only to fix this problem?

I don't understand how this will fix the subdirectories missing under Main.

Screenshot links:
https://imgur.com/SKnfx9f
https://imgur.com/SEJpW3W

[TMzethar]

{L_BUTTON_AT}KWguy

Please try going to Control Panel>Shared Folder, edit Main, check "Replace the permissions of all subdirectories with the permissions of the folder " and confirm.
If the problem persists, please contact our customer service window or technical support email to schedule a remote assistance appointment