TOS Help articles do not load

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KWguy
Posts: 49
Joined: 11 Jan 2024, 04:06
Canada

TOS Help articles do not load

Post by KWguy »

Is it just me, but none of the help documents I have tried to access will load for me.

For example: https://help.terra-master.com/TOS/view/ ... dia_server

It trys to load, but all I get is a spinning circle in the centre of the screen. If I wait an hour or two, sometimes some of the words partially appear, but no images.
F4-423 5.1.123 - Plex Server and media
F4-223 - Backup for Plex server and media
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Gremlin
Posts: 460
Joined: 02 Dec 2022, 22:31
Great Britain

Re: TOS Help articles do not load

Post by Gremlin »

At the moment it does look like the TM main sites are having an issue. Could be they are doing updates (Sunday evening/night as I write).
F5-221 5.1.123, 8GB System Partition on 3 x 4TB Traid; 3TB EXT4
F2-221 TOS6 (Beta), 8GB System Partition on 2 x 6TB in Traid. (Latest Update 11/04/24)
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TMroy
TerraMaster Team
Posts: 2607
Joined: 10 Mar 2020, 14:04
China

Re: TOS Help articles do not load

Post by TMroy »

Thank you for your report! it seems there are some issues there, we will verify and fix them soon.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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KWguy
Posts: 49
Joined: 11 Jan 2024, 04:06
Canada

Re: TOS Help articles do not load

Post by KWguy »

TMroy wrote: 05 Feb 2024, 17:51 Thank you for your report! it seems there are some issues there, we will verify and fix them soon.
Thank you. Everything is loading nice and fast now.
F4-423 5.1.123 - Plex Server and media
F4-223 - Backup for Plex server and media
User avatar
Gremlin
Posts: 460
Joined: 02 Dec 2022, 22:31
Great Britain

Re: TOS Help articles do not load

Post by Gremlin »

Hmmm
Fatal error: Uncaught PDOException: SQLSTATE[HY000] [2002] Connection refused in /home/@terramaster/wwwroot/www.terra-master.com/lib/Zend/Db/Adapte ... ct.php:128 Stack trace: #0 /home/@terramaster/wwwroot/www.terra-master.com/lib/Zend/Db/Adapte ... t.php(128): PDO->__construct('mysql:host=127....', 'terramaster', 'terramaster0502', Array) #1 /home/@terramaster/wwwroot/www.terra-master.com/lib/Zend/Db/Adapte ... l.php(111): Zend_Db_Adapter_Pdo_Abstract->_connect() #2 /home/@terramaster/wwwroot/www.terra-master.com/lib/Varien/Db/Adap ... l.php(396): Zend_Db_Adapter_Pdo_Mysql->_connect() #3 /home/@terramaster/wwwroot/www.terra-master.com/lib/Zend/Db/Adapte ... t.php(460): Varien_Db_Adapter_Pdo_Mysql->_connect() #4 /home/@terramaster/wwwroot/www.terra-master.com/lib/Zend/Db/Adapte ... t.php(238): Zend_Db_Adapter_Abstract->query('SET NAMES utf8', Array) #5 /home/@terramaster/wwwroot/www.terra-master.com/lib/Varien/Db/Adap ... l.php(504): Zend_Db_Adapter_Pdo_Abstract->query('SET NA in /home/@terramaster/wwwroot/www.terra-master.com/lib/Zend/Db/Adapte ... stract.php on line 144
'www.terra-master.com'
F5-221 5.1.123, 8GB System Partition on 3 x 4TB Traid; 3TB EXT4
F2-221 TOS6 (Beta), 8GB System Partition on 2 x 6TB in Traid. (Latest Update 11/04/24)
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