Are the links from the store down? Not currently able to install anything on a TOS5.1.67 terramaster.
All install attempts result in a generic "Installation failed" message. The only change I see in the log files is a "ClamAV" entry in TOSDaemon.log
video demonstrating error:
https://www.loom.com/share/6b51aa24fca7 ... 6926fdd803
Problem with the TOS store?
Re: Problem with the TOS store?
Please check if your NAS network connection is normal?
- Drestinnuttin
- Posts: 11
- Joined: 21 Dec 2023, 11:51
Re: Problem with the TOS store?
It's normal. The following video demonstrates no connectivity issue, using name resolution, from a remote ssh connection on the nas.
https://www.loom.com/share/5f79aa391a0a ... 45d338c90d
Can these apps be manually installed? Can I install these packages from the command line?
I am running kernel 4.19.165+
https://www.loom.com/share/5f79aa391a0a ... 45d338c90d
Can these apps be manually installed? Can I install these packages from the command line?
I am running kernel 4.19.165+
Re: Problem with the TOS store?
Please update to the latest system version and try again. Before updating, make sure your device meets the update requirements.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
- Drestinnuttin
- Posts: 11
- Joined: 21 Dec 2023, 11:51
Re: Problem with the TOS store?
The GUI say's that I am current. I'm on TOS 5. https://www.loom.com/share/666ec8604e11 ... f81bb5b664
If there is a newer version, then please provide info regarding how to upgrade. No issue with array data as it's currently unused because of the store problem.
If there is a newer version, then please provide info regarding how to upgrade. No issue with array data as it's currently unused because of the store problem.
Re: Problem with the TOS store?
It seems your device is an old model and running 4.x previously, the reason could be your device is not able to run TOS 5.1.
Please follow the guidelines to reinstall your system to 5.0.176.
viewtopic.php?f=28&t=4912&hilit=does+not+meet
viewtopic.php?f=76&t=423
Please follow the guidelines to reinstall your system to 5.0.176.
viewtopic.php?f=28&t=4912&hilit=does+not+meet
viewtopic.php?f=76&t=423
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
- Drestinnuttin
- Posts: 11
- Joined: 21 Dec 2023, 11:51
Re: Problem with the TOS store?
Yeah, this one is an f5-420 or f5-422. It has an upgraded USB to accommodate TOS 5.
I don’t recall whether I upgraded from 4 or went straight to 5 when I upgraded the USB, but will go through it again.
You haven’t said this but is the kernel for TOS 5 supposed to be 5.x?
I don’t recall whether I upgraded from 4 or went straight to 5 when I upgraded the USB, but will go through it again.
You haven’t said this but is the kernel for TOS 5 supposed to be 5.x?
- Drestinnuttin
- Posts: 11
- Joined: 21 Dec 2023, 11:51
Re: Problem with the TOS store?
That seems to have worked, Thank you.
Performed the following:
* powered off
* unplugged drives and unplugged 2nd NIC
* powered on
* launched desktop tool to "find" IP address
* logged in as root via ssh
* plugged 5 drives in.
* cleared partitions on sdb -> sdf using parted
* launched browser to download "TOS_X642.0_5.0.176_00227_2210111430.ins"
* logged into nas via browser
* selected custom install, tagged my five drives
* selected browse to choose "TOS_X642.0_5.0.176_00227_2210111430.ins"
* created local admin account, verified MFA code via email
* selected raid5
* formatted as BTRFS
* plugged in 2nd nic, configured bond
* updated to 5.1.67
kernel is now @ 5.15.59
What about TOS 6. Can I update to that when released, (I have plenty of space in /), or will I have to perform similar steps?
Performed the following:
* powered off
* unplugged drives and unplugged 2nd NIC
* powered on
* launched desktop tool to "find" IP address
* logged in as root via ssh
* plugged 5 drives in.
* cleared partitions on sdb -> sdf using parted
* launched browser to download "TOS_X642.0_5.0.176_00227_2210111430.ins"
* logged into nas via browser
* selected custom install, tagged my five drives
* selected browse to choose "TOS_X642.0_5.0.176_00227_2210111430.ins"
* created local admin account, verified MFA code via email
* selected raid5
* formatted as BTRFS
* plugged in 2nd nic, configured bond
* updated to 5.1.67
kernel is now @ 5.15.59
What about TOS 6. Can I update to that when released, (I have plenty of space in /), or will I have to perform similar steps?
Re: Problem with the TOS store?
Based on known information, the storage structure of TOS5 can meet TOS6.
There should be no need to perform a hard disk reset again.
There should be no need to perform a hard disk reset again.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)