Cloudsync ondrive issues

[TM423user]

Hello,

I just got a TM F4-423 and set up the new machine with Cloudsync app to synchronize my files from cloud to TM.

Unfortunately the sync is most of the time very very slow (down to 4KB/S), not continuously and skips files.
Its still synchronising but no file has been download for more than one hour and 97 left...

On the same network I can access the ondrive files very fast via copy/paste from Windows PC and copy them to TM (just for test reason).
With HYBRID Backup Sync. 3 on my old QNAP (same network) it still downloads from onedrive super fast and never stops until done (more than 10MB/s, download). It didnt run at the same time together wit the TM to avoid any download issues.

I did some restarts and reinstallation of cloudsync but it didn't change the behaviour.

I hope you can help me to find the problem.

Br
Marc

[TMpraj]

Can you export the task synchronization log to support_cn(at)terra-master.com?
If possible, please send the /usr/local/CloudSync/CloudSyncRun.log log file as a package to facilitate our determination of the specific cause.

[TM423user]

Hi i just copied the errors from the log file.

Sun Dec 31 15:24:44 CET 2023
2023/12/31 15:24:46 ERROR : Couldn't find configuration directory nor home directory: exec: "getent": executable file not found in $PATH
2023/12/31 15:24:46 ERROR : Defaulting to storing config in current directory.
2023/12/31 15:24:46 ERROR : Use --config flag to workaround.
panic: open config/CloudSync.conf: no such file or directory

goroutine 1 [running]:
gitlab.local/rkonfj/cloudsyncd/migration.parseV2ConfigFile({0x0?, 0xc00133fe20?})
/home/rkonfj/tnassoft/CloudSync/backend/migration/migration.go:44 +0xd1
gitlab.local/rkonfj/cloudsyncd/migration.PrepareDB({0x0, 0x0})
/home/rkonfj/tnassoft/CloudSync/backend/migration/migration.go:18 +0x32
main.main()
/home/rkonfj/tnassoft/CloudSync/backend/cmd/v2tov3/main.go:15 +0xd9
2023/12/31 15:24:47 ERROR : Couldn't find configuration directory nor home directory: exec: "getent": executable file not found in $PATH
2023/12/31 15:24:47 ERROR : Defaulting to storing config in current directory.
2023/12/31 15:24:47 ERROR : Use --config flag to workaround.
2023/12/31 15:24:47 NOTICE: Config file "/Volume2/@apps/CloudSync/rclone.conf" not found - using defaults
Git Commit Hash: e7adfa7

.........

2023/12/31 15:26:29 NOTICE: OneDrive root '': --vfs-cache-mode writes or full is recommended for this remote as it can't stream

.........

time=2024-01-01T17:49:23.335+01:00 level=WARN msg="Handle event error" component=fssm fsid=6f6e6564726976655f4d617263-0 root="/Bilder/Eigene Aufnahmen" op=CREATE path="/Bilder/Eigene Aufnahmen/2023/12/20231224_195918476_iOS.heic" v=2 err="unexpected EOF"
2024/01/01 17:49:44 ERROR : Bilder/Eigene Aufnahmen/2023/12/20231224_195922217_iOS.heic: ReadFileHandle.Read error: low level retry 1/10: unexpected EOF
2024/01/01 17:49:45 ERROR : Bilder/Eigene Aufnahmen/2023/12/20231224_195922217_iOS.heic: ReadFileHandle.Read error: low level retry 2/10: unexpected EOF
2024/01/01 17:49:45 ERROR : Bilder/Eigene Aufnahmen/2023/12/20231224_195922217_iOS.heic: ReadFileHandle.Read error: low level retry 3/10: unexpected EOF
2024/01/01 17:49:45 ERROR : Bilder/Eigene Aufnahmen/2023/12/20231224_195922217_iOS.heic: ReadFileHandle.Read error: low level retry 4/10: unexpected EOF
2024/01/01 17:49:46 ERROR : Bilder/Eigene Aufnahmen/2023/12/20231224_195922217_iOS.heic: ReadFileHandle.Read error: low level retry 5/10: unexpected EOF
2024/01/01 17:49:46 ERROR : Bilder/Eigene Aufnahmen/2023/12/20231224_195922217_iOS.heic: ReadFileHandle.Read error: low level retry 6/10: unexpected EOF
2024/01/01 17:49:46 ERROR : Bilder/Eigene Aufnahmen/2023/12/20231224_195922217_iOS.heic: ReadFileHandle.Read error: low level retry 7/10: unexpected EOF
2024/01/01 17:49:47 ERROR : Bilder/Eigene Aufnahmen/2023/12/20231224_195922217_iOS.heic: ReadFileHandle.Read error: low level retry 8/10: unexpected EOF
2024/01/01 17:49:47 ERROR : Bilder/Eigene Aufnahmen/2023/12/20231224_195922217_iOS.heic: ReadFileHandle.Read error: low level retry 9/10: unexpected EOF
2024/01/01 17:49:48 ERROR : Bilder/Eigene Aufnahmen/2023/12/20231224_195922217_iOS.heic: ReadFileHandle.Read error: low level retry 10/10: unexpected EOF

I hope it helps to find the issue.