TerraMaster Forum

Hello

Inconcevable bug here : Have set up DS423 with two SSD in raid 1, works well.
Then added 2 HDD 16To, created a RAID1 pool and a volume with shared folders. Put data on it over SMB, then rebooted the NAS.
All shared folders on HDD disappeared. Not listed any more in settings, but pool and volume appear ok. Files are here with SSH.

Deleted the volume then recreated it, added shared folders, put data in them, then rebooted the NAS : vanished again.
Tested again by getting back to creation of a new storage pool, then volume, then shared folders. : same result. Anything I put on HDD does not survive the reboot.

What the hell is happening here ? This is so unacceptable that it seems unreal


Any idea ?

addition :

shared folders on HDD do not appear in permissions list in Settings/users or groups, so this is not a permissions issue.

Please generate and download the log report in TOS > Technical Support > Report Issues, and then send it to our support mailbox as a network disk sharing link for analysis.

Ok I have done that.
In the meantime, do you know what happens ?

Disk usage says it is not empty, shared folders are still in the volume list when I connect to NAS through SMB but I can not reach them. Files are still there, it looks like the OS do not keep trace of shared folders but everything is still in place.

Best

Thank you for your feedback, our lab will analyze this issue based on your logs.

Thanks for sharing, this forum is great