Hi i’ve freshly installed my F4-423, with last TOS (3 days old )
All was good, i’ve configured a RAID1 (with 2 disk 12TB)
Performed backups of iphone’s pictures, and ipad’s one … all sounded good
I’ve started yesterday evening, to transfer my PC pictures to NAS … the night passed , and his morning the NAS doesn’t answered anymore (only pings) but TOS https doesn’t answer
Any ideas ? I’ve tried to reload it (power off/on) … no way
F4-423 inaccessible
- ArnoTerraF
- Posts: 4
- Joined: 16 Dec 2023, 18:06
Re: F4-423 inaccessible
I’ve just scanned tcp port, and ssh port (22 or 9222) is not open
Opened ports : 25, 110, 119, 143, 465, 563, 587, 993, 995, 5443, or 8181
On 5443 or 8181 (hhtps or http) i only get a answer : « TOS Loading please wait ….»
Opened ports : 25, 110, 119, 143, 465, 563, 587, 993, 995, 5443, or 8181
On 5443 or 8181 (hhtps or http) i only get a answer : « TOS Loading please wait ….»
Re: F4-423 inaccessible
{L_BUTTON_AT}ArnoTerraF
It is recommended that you try restarting the TNAS device: press the power button to shut it down and then turn it on again.
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
- ArnoTerraF
- Posts: 4
- Joined: 16 Dec 2023, 18:06
Re: F4-423 inaccessible
Many thks for your answer. But i already done that (by the button yesterday, an by the electric cable all the night long)
I’ve just poser it on back, but it still not responding, even if lights are correctly up, or blincking
I’ve just poser it on back, but it still not responding, even if lights are correctly up, or blincking
Re: F4-423 inaccessible
Is the hard drive indicator constantly flashing? Perhaps it's stuck in some synchronization process, you can try to wait for it to end.
If you have an HDMI monitor and keyboard, you can connect to TNAS to observe its output information.
If you have an HDMI monitor and keyboard, you can connect to TNAS to observe its output information.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
- ArnoTerraF
- Posts: 4
- Joined: 16 Dec 2023, 18:06
Re: F4-423 inaccessible
Ok i’ve finally reset the NAS. But thanks to (i don’t know who ) old cnfig seems there …