zero values on System overview

[anaderi]

On the third day of running TNAS f4-423, I happen to see zero values in System overview page. No temperature, no CPU load, no RPMs. Nothing.

There is error in TOSDaemon.log:

Code: Select all

[DEBUG /bin/bash -c btrfs subvolume create "/Volume1/@apps"]
[DEBUG /bin/bash -c btrfs subvolume create "/Volume1/@cache"]
[DEBUG /bin/bash -c btrfs subvolume create "/Volume1/@desktop"]


2023/12/14 10:14:25 [Recovery] 2023/12/14 - 10:14:25 panic recovered:
assignment to entry in nil map
/wp/langs/go-1.21.1/src/runtime/map_faststr.go:205 (0x43e5d9)
/x86/PKGS-lk/Assembly/tosdeamon/service/resource/class.go:124 (0x1d648c4)
/x86/PKGS-lk/Assembly/tosdeamon/controller/ResourceController.go:481 (0x1e18988)
/root/go/pkg/mod/gitlab.local/golibrary/resp@v1.0.11/resp.go:116 (0x1e14daf)
/root/go/pkg/mod/gitlab.local/golibrary/resp@v1.0.11/resp.go:52 (0x1961e30)
/root/go/pkg/mod/gitlab.local/golibrary/resp@v1.0.11/resp.go:115 (0x1e14d2f)
/root/go/pkg/mod/github.com/gin-gonic/gin@v1.9.1/context.go:174 (0x198e093)
/x86/PKGS-lk/Assembly/tosdeamon/middleware/middleware_model.go:184 (0x198ddde)
/root/go/pkg/mod/github.com/gin-gonic/gin@v1.9.1/context.go:174 (0x141e8aa)
/x86/PKGS-lk/Assembly/tosdeamon/middleware/xcsrf/x-csrf-middleware.go:94 (0x1e14f31)
/root/go/pkg/mod/github.com/gin-gonic/gin@v1.9.1/context.go:174 (0x21edcb9)
/root/go/pkg/mod/gitlab.local/golibrary/safe@v1.0.4/safe.go:48 (0x21edca3)
/root/go/pkg/mod/github.com/gin-gonic/gin@v1.9.1/context.go:174 (0x141e8aa)
/root/go/pkg/mod/gitlab.local/golibrary/openssl@v0.0.0-20220520041315-7e4af9461ff4/openssl.go:157 (0x21f24b5)
/root/go/pkg/mod/github.com/gin-gonic/gin@v1.9.1/context.go:174 (0x141e8aa)
/x86/PKGS-lk/Assembly/tosdeamon/middleware/middleware_model.go:391 (0x21f205b)
/root/go/pkg/mod/github.com/gin-gonic/gin@v1.9.1/context.go:174 (0x141e8aa)
/x86/PKGS-lk/Assembly/tosdeamon/middleware/xcsrf/x-csrf-middleware.go:68 (0x21f23ee)
/root/go/pkg/mod/github.com/gin-gonic/gin@v1.9.1/context.go:174 (0x141e8aa)
/x86/PKGS-lk/Assembly/tosdeamon/middleware/middleware_model.go:410 (0x21f232e)
/root/go/pkg/mod/github.com/gin-gonic/gin@v1.9.1/context.go:174 (0x15e84af)
/x86/PKGS-lk/Assembly/tosdeamon/middleware/logger/logger.go:109 (0x15e8496)
/root/go/pkg/mod/github.com/gin-gonic/gin@v1.9.1/context.go:174 (0x142a819)
/root/go/pkg/mod/github.com/gin-gonic/gin@v1.9.1/recovery.go:102 (0x142a807)
/root/go/pkg/mod/github.com/gin-gonic/gin@v1.9.1/context.go:174 (0x14296fa)
/root/go/pkg/mod/github.com/gin-gonic/gin@v1.9.1/gin.go:620 (0x142938d)
/root/go/pkg/mod/github.com/gin-gonic/gin@v1.9.1/gin.go:576 (0x1428ebc)
/wp/langs/go-1.21.1/src/net/http/server.go:2938 (0x72264d)
/wp/langs/go-1.21.1/src/net/http/server.go:2009 (0x71e533)
/wp/langs/go-1.21.1/src/runtime/asm_amd64.s:1650 (0x499160)

ClamAV

PS TOS version 5.1.103-00409 (as seen on the screenshot)

[anaderi]

PS I'm mostly sure, this bug go away as I reboot, but I feel highly uncomfortable trusting all my data to software that cannot perform simple task of hardware diagnostic. Considering switching to TrueNAS...

[TMzethar]

Perhaps you are running other high busy, usage applications or services, causing the system to block temporary?
Next time you encounter a similar situation, you can check the "process" and wait for the high occupancy process to complete or pause it.

[anaderi]

there were zero applications installed. nothing. prestine system.
zero utilisation according to console `htop`.

[TMzethar]

The known information is not sufficient to determine the cause.
We have not reproduced the situation under similar conditions, nor have we received any other similar feedback.
If there is more information, please feel free to provide it.

[chapter13]

I've also experienced the same disappointingly poor system performance, after a fresh reboot, and sat idle with no processes initiated by me, my NAS idles at 50 - 75% CPU and 33 - 40% memory utilisation. No applications installed, not even a CIFS share created or mounted, god forbid accessed.
I've upgraded the RAM to the maximum supported 32 GiB and have left the system to 'settle' before even looking at the resourcing values.

The system struggles to perform every task, from loading the users page to launching the control panel.. and is in a perpetual state of "System is sluggish" which has left the mobile application unable to authenticate.

These are unacceptable levels of performance and the Terramaster response is, as expected, just as lackluster. I'd agree that perhaps a process could be hogging resources, however would have thought in the 5 to 6 versions of your TOS software you may have included some level of prioritisation that would maintain a level of overhead for additional tasks.

[TMroy]

I've also experienced the same disappointingly poor system performance, after a fresh reboot, and sat idle with no processes initiated by me, my NAS idles at 50 - 75% CPU and 33 - 40% memory utilisation. No applications installed, not even a CIFS share created or mounted, god forbid accessed.
I've upgraded the RAM to the maximum supported 32 GiB and have left the system to 'settle' before even looking at the resourcing values.

May I know what is your TNAS model number and which TOS version running on your TNAS?

[chapter13]

Sure, it's a T9-450 and it's running TOS 5.1.24

[chapter13]

Sorry make that TOS 5.1.103, no idea how to edit my previous post.

[TMqiky]

May I ask if there is a setting for SSD cache? You can go to Control Panel - System Information - Processes,
click CPU to sort from high to low, and then take screenshots.
Can you send the screenshots and system logs to our email?