CloudSync still problems with Pcloud

CloudSync is a cloud drive synchronization application for fast and secure data synchronization between your TNAS and cloud drives. It is a very practical and efficient one-stop cloud drive disaster recovery solution.
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Yatta
Posts: 14
Joined: 21 Oct 2023, 07:03

CloudSync still problems with Pcloud

Post by Yatta »

I tried to setup Cloudsync with my Pcloud account europe.
The setup went regularly (I gave user and password in the pop-up window of Pcloud and the following confirmations). After some time, appears a quikly pop-up saying “Configuration failled”.
My Pcloud account appears linked with Terramaster TNAS, but nothing is present on CloudSync (because “configuration failed”).
I read that there was/is problem with Pcloud accounts on europe server.
From the posts on this thread
viewtopic.php?f=41&t=4468
of april 1th 2023, where is given the possible cause of problem, was released the version 2.4.26 on 2023-04-27 that is last in use actually. It doesn’t seem contain the solution……or there are others problems.
Is in program to implement a solution to the problem of CloudSync with Pcloud ?
TNAS F2-212
TOS 5.1.67.00068
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TMzethar
TerraMaster Team
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Joined: 27 Oct 2020, 16:43

Re: CloudSync still problems with Pcloud

Post by TMzethar »

Where did you obtain the v2.4.26? The latest version of CloudSync is v2.4.25. Please reinstall v2.4.25 CloudSync and try again.
To contact our team, please send email to following addresses, remember to replace (at) with @:
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Yatta
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Joined: 21 Oct 2023, 07:03

Re: CloudSync still problems with Pcloud

Post by Yatta »

Thanks for reply.

Version 2.4.26 is that present on TOS 5, app center (see attachment).

Do you say that 2.4.25 could not have the problem?
Where I could find that version?
Attachments
CloudSync
CloudSync
TNAS F2-212
TOS 5.1.67.00068
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Yatta
Posts: 14
Joined: 21 Oct 2023, 07:03

Re: CloudSync still problems with Pcloud

Post by Yatta »

....better image...
Attachments
IMG_20231023_144048.jpg
TNAS F2-212
TOS 5.1.67.00068
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TMzethar
TerraMaster Team
Posts: 1226
Joined: 27 Oct 2020, 16:43

Re: CloudSync still problems with Pcloud

Post by TMzethar »

What is the TOS version you are using now?
Please try to clean the browser cache and try again.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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Yatta
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Joined: 21 Oct 2023, 07:03

Re: CloudSync still problems with Pcloud

Post by Yatta »

Tos version is 5.1.67

It was installed last week on a new F2-212 following the given procedure.

I cleared cache on browser (chrome) but the app center propose to me always the 2.4.26 version of CloudSync
Attachments
CloudSync app.jpg
Tos version.jpg
TNAS F2-212
TOS 5.1.67.00068
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TMzethar
TerraMaster Team
Posts: 1226
Joined: 27 Oct 2020, 16:43

Re: CloudSync still problems with Pcloud

Post by TMzethar »

Perhaps due to network reasons, the connection could not be successfully created.
Please check the network connection and ensure that both PC and TNAS are properly connected to the internet and try again.
You can also try changing the DNS of the network interface to 8.8.8.8.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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Yatta
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Joined: 21 Oct 2023, 07:03

Re: CloudSync still problems with Pcloud

Post by Yatta »

I checked PC and TNAS connections, I didn't see problems...

I tried using google DNS 8.8.8.8 (on my router) but no success.

I tried enabling UPnP on TNAS and on router (just in case...) without success (after, I disabled it again)
TNAS F2-212
TOS 5.1.67.00068
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Yatta
Posts: 14
Joined: 21 Oct 2023, 07:03

Re: CloudSync still problems with Pcloud

Post by Yatta »

.....but, anyone knows if was solved the problem with european Pcloud server?
This problem was described in past, until april 2023 (also in the thread linked in first post)

Just to know in I am meeting other kind of problems ...
TNAS F2-212
TOS 5.1.67.00068
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Gremlin
Posts: 460
Joined: 02 Dec 2022, 22:31
Great Britain

Re: CloudSync still problems with Pcloud

Post by Gremlin »

Yatta wrote: 25 Oct 2023, 14:14 Just to know in I am meeting other kind of problems ...
Such as? (Disclaimer: I know nothing about Cloudsync)_

When you first installed OS, did you by any chance use the automated install process (download on line and install)? Did this install TOS4.something? Did you then start again and install (custom) TOS 5.1.something - without wiping the disk(s)?

If so you have retained the 2GB system partition which is insufficient for TOS5.1.nn.
F5-221 5.1.123, 8GB System Partition on 3 x 4TB Traid; 3TB EXT4
F2-221 TOS6 (Beta), 8GB System Partition on 2 x 6TB in Traid. (Latest Update 11/04/24)
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