Missing all certificates from Control Panel

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brunix86
Posts: 59
Joined: 12 Oct 2021, 21:51
Italy

Missing all certificates from Control Panel

Post by brunix86 »

Hi,

After adding a custom self-signed SSL certificate, from Control Panel > Security > Certificate page, all existing certificates are disappeared from the page. This is the first time that I use this TOS feature.
Certificate page empty
Certificate page empty
Certificate page settings empty
Certificate page settings empty
Certificate page settings empty.png (17.45 KiB) Viewed 653 times
I can confirm that nginx and other services are working fine, because the certificate files are existing into system.
I checked this from SSH, path "/etc/nginx" and "/etc/nginx/ssl":
SSH cert files
SSH cert files
Certificate files.png (11.57 KiB) Viewed 653 times
SSH cert files
SSH cert files
If I try to add other certificates from Control Panel, the system tells me that already exist, but it's not true.
And if I click Confirm, I cannot see the certificate.
Add new certificate
Add new certificate
Add new certificate.png (11.29 KiB) Viewed 653 times
I tried to reboot the TNAS but the problem still happen.
Could you kindly check what's wrong in Certificate page?
Below, my system specs:
  • TNAS F4-423
  • TOS 5.1.67 (x86-64) > fresh installed some weeks ago
Thanks
My NAS Environment
  • TNAS F4-423
  • TOS 5.1.123-00529 (8GB System Partition)
  • 2x RAM Terramaster 4GB DDR4 2133 MHZ
  • 2x HDD WD RED PLUS 4TB CMR [RAID1]
  • UPS Tecnoware ERA PLUS 1100 [770 W]
Play your console games on PC!
User avatar
TMLyy
TerraMaster Team
Posts: 109
Joined: 01 Jun 2022, 18:36

Re: Missing all certificates from Control Panel

Post by TMLyy »

Hello, our laboratory did not reproduce the problem you encountered. We suggest that you clear the browser cache and force a refresh of the browser page to try.In addition, you can also contact the customer service window on the right side of the technical support email or official website homepage. We can arrange for engineers to assist you with troubleshooting through remote access.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
User avatar
brunix86
Posts: 59
Joined: 12 Oct 2021, 21:51
Italy

Re: Missing all certificates from Control Panel

Post by brunix86 »

{L_BUTTON_AT}TMLyy

Hi,

I found the problem into "organization name" field of Certificate page.
If the certificate doesn't have the organization name (issuer) the web page try to do a "toString()" of "null" and the error happens.
Maybe, your Dev Team have to manage also certificates without an organization name (this is useful for self-signed certs).

I solved deleting the imported certificates with no organization name, and I re-create and re-imported them with success.

Thanks and Best Regards
My NAS Environment
  • TNAS F4-423
  • TOS 5.1.123-00529 (8GB System Partition)
  • 2x RAM Terramaster 4GB DDR4 2133 MHZ
  • 2x HDD WD RED PLUS 4TB CMR [RAID1]
  • UPS Tecnoware ERA PLUS 1100 [770 W]
Play your console games on PC!
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