Hello!
After updating the application to version 1.2.85, some of the photos were spontaneously transferred to the “public space” section. After this, thumbnails are not displayed in the "public space". But the photographs themselves are available for viewing.
In the “personal space” section there are photos that are a backup copy created by the “TNAS mobile 3” mobile application and their thumbnails are displayed.
I tried uninstalling the app and clearing the data. Then I deleted and then again specified the folders with photos and videos and re-indexed them. Then, a system notification reported that file indexing was complete. But the Terra Photos application shows that the indexation is at the 99.79% stage and this message has been hanging for the second day.
How can I restore the display of thumbnails and return all photos to “personal space”? Thank you!
Terra Photos v. 1.2.85 photo thumbnails broke
- ostaporomo
- Posts: 28
- Joined: 02 Sep 2023, 13:23
Terra Photos v. 1.2.85 photo thumbnails broke
TNAS F2-223
TOS 5.1.79-00214
2x RAM Samsung 16GB DDR4 2133 MHZ
2x HDD Segate IronWolf ST4000VN008 4TB [RAID1]
DAS D4-300
2x HDD Seagate SkyHawk ST3000VX010 [RAID1]
2x HDD Toshiba DT01 DT01ACA300-3TB
TOS 5.1.79-00214
2x RAM Samsung 16GB DDR4 2133 MHZ
2x HDD Segate IronWolf ST4000VN008 4TB [RAID1]
DAS D4-300
2x HDD Seagate SkyHawk ST3000VX010 [RAID1]
2x HDD Toshiba DT01 DT01ACA300-3TB
Re: Terra Photos v. 1.2.85 photo thumbnails broke
Thumbnails will be generated and displayed at the same time. You need to refresh to display the generated thumbnails. It is stuck at 99.7% because some pictures do not support the generation of thumbnails. Return photos to your personal space. You need to put all photos in the personal directory of home and then add them to the index directory.
- ostaporomo
- Posts: 28
- Joined: 02 Sep 2023, 13:23
Re: Terra Photos v. 1.2.85 photo thumbnails broke
{L_BUTTON_AT}TMLyy
Hello! Thanks for the answer!
We've sorted out the "personal space" thing.
But what about miniatures?
I deleted all the directories where there were *.dng files and left only the directories with *. jpg. As a result, Terra Photos completed indexing files without getting stuck at 99.79%. But still, after the end of indexing, the thumbnails did not appear in “public space”. I waited the whole night after indexing finished. What can be done to fix this? Thank you!
TNAS F2-223
TOS 5.1.79-00214
2x RAM Samsung 16GB DDR4 2133 MHZ
2x HDD Segate IronWolf ST4000VN008 4TB [RAID1]
DAS D4-300
2x HDD Seagate SkyHawk ST3000VX010 [RAID1]
2x HDD Toshiba DT01 DT01ACA300-3TB
TOS 5.1.79-00214
2x RAM Samsung 16GB DDR4 2133 MHZ
2x HDD Segate IronWolf ST4000VN008 4TB [RAID1]
DAS D4-300
2x HDD Seagate SkyHawk ST3000VX010 [RAID1]
2x HDD Toshiba DT01 DT01ACA300-3TB
- ostaporomo
- Posts: 28
- Joined: 02 Sep 2023, 13:23
Re: Terra Photos v. 1.2.85 photo thumbnails broke
It’s a pity that none of the official representatives of the Terramaster company wanted to leave a comment with a solution to my problem, or to admit that there was an error in the Terra Photos v program. 1.2.85 regarding the fact that thumbnails are not created in “public space”.
TNAS F2-223
TOS 5.1.79-00214
2x RAM Samsung 16GB DDR4 2133 MHZ
2x HDD Segate IronWolf ST4000VN008 4TB [RAID1]
DAS D4-300
2x HDD Seagate SkyHawk ST3000VX010 [RAID1]
2x HDD Toshiba DT01 DT01ACA300-3TB
TOS 5.1.79-00214
2x RAM Samsung 16GB DDR4 2133 MHZ
2x HDD Segate IronWolf ST4000VN008 4TB [RAID1]
DAS D4-300
2x HDD Seagate SkyHawk ST3000VX010 [RAID1]
2x HDD Toshiba DT01 DT01ACA300-3TB
Re: Terra Photos v. 1.2.85 photo thumbnails broke
Thank you for your feedback. We have identified this issue and will optimize it in the future as some images cannot generate thumbnails properly,
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement)
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement)
- ostaporomo
- Posts: 28
- Joined: 02 Sep 2023, 13:23
Re: Terra Photos v. 1.2.85 photo thumbnails broke
{L_BUTTON_AT}TMRyan
Thank you
TNAS F2-223
TOS 5.1.79-00214
2x RAM Samsung 16GB DDR4 2133 MHZ
2x HDD Segate IronWolf ST4000VN008 4TB [RAID1]
DAS D4-300
2x HDD Seagate SkyHawk ST3000VX010 [RAID1]
2x HDD Toshiba DT01 DT01ACA300-3TB
TOS 5.1.79-00214
2x RAM Samsung 16GB DDR4 2133 MHZ
2x HDD Segate IronWolf ST4000VN008 4TB [RAID1]
DAS D4-300
2x HDD Seagate SkyHawk ST3000VX010 [RAID1]
2x HDD Toshiba DT01 DT01ACA300-3TB