TNAS mobile 3 ver.3.2.25 bug report

TNAS PC for Windows and macOS, TNAS mobile for iOS and Android, and smart TV application and clients.
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dataonly
Posts: 40
Joined: 12 Oct 2022, 21:47

Re: TNAS mobile 3 ver.3.2.25 bug report

Post by dataonly »

Cannot perform photo backup, TNAS mobile 3 ver.3.2.25 crashed when trying to backup photos
TNAS running the latest update 5.167-00214 for F5-221, just did the update 13 hours ago
Mobile device - iphone 11 proMax, ios 16.6.1
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TMtina
TerraMaster Team
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Joined: 01 Nov 2022, 18:00

Re: TNAS mobile 3 ver.3.2.25 bug report

Post by TMtina »

{L_BUTTON_AT}dataonly
Please try to reinstall the TNAS mobile 3 application.
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ostaporomo
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Joined: 02 Sep 2023, 13:23
Finland

Re: TNAS mobile 3 ver.3.2.25 bug report

Post by ostaporomo »

{L_BUTTON_AT}TMtina

Hello! The color of the "confirm" button does not change to blue. I waited for 7 minutes.
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TNAS F2-223
TOS 5.1.79-00214
2x RAM Samsung 16GB DDR4 2133 MHZ
2x HDD Segate IronWolf ST4000VN008 4TB [RAID1]
DAS D4-300
2x HDD Seagate SkyHawk ST3000VX010  [RAID1]
2x HDD Toshiba DT01 DT01ACA300-3TB
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TMtina
TerraMaster Team
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Joined: 01 Nov 2022, 18:00

Re: TNAS mobile 3 ver.3.2.25 bug report

Post by TMtina »

{L_BUTTON_AT}ostaporomo
Hello! Please answer my question: "What is your TOS system version?"
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ostaporomo
Posts: 28
Joined: 02 Sep 2023, 13:23
Finland

Re: TNAS mobile 3 ver.3.2.25 bug report

Post by ostaporomo »

{L_BUTTON_AT}TMtina

Please forgive me, I thought I included this information in the first post. Version TOS - 5.1.67
TNAS F2-223
TOS 5.1.79-00214
2x RAM Samsung 16GB DDR4 2133 MHZ
2x HDD Segate IronWolf ST4000VN008 4TB [RAID1]
DAS D4-300
2x HDD Seagate SkyHawk ST3000VX010  [RAID1]
2x HDD Toshiba DT01 DT01ACA300-3TB
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dataonly
Posts: 40
Joined: 12 Oct 2022, 21:47

Re: TNAS mobile 3 ver.3.2.25 bug report

Post by dataonly »

{L_BUTTON_AT}TMtina

Deleted and reinstalled the app and same issue
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TMtina
TerraMaster Team
Posts: 106
Joined: 01 Nov 2022, 18:00

Re: TNAS mobile 3 ver.3.2.25 bug report

Post by TMtina »

{L_BUTTON_AT}dataonly
Please provide a screen recording of the problem and send it to: support_cn(at)terra-master.com. Also, what language is your mobile phone system using?
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dataonly
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Joined: 12 Oct 2022, 21:47

Re: TNAS mobile 3 ver.3.2.25 bug report

Post by dataonly »

{L_BUTTON_AT}dataonly
TMtina wrote: 22 Sep 2023, 08:56 Please provide a screen recording of the problem and send it to: support_cn(at)terra-master.com. Also, what language is your mobile phone system using?
I have just send the screen recording to your support team, please check and follow up. Thanks Phone system is in English.
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TMtina
TerraMaster Team
Posts: 106
Joined: 01 Nov 2022, 18:00

Re: TNAS mobile 3 ver.3.2.25 bug report

Post by TMtina »

{L_BUTTON_AT}dataonly
We have received your email and we will verify it! How many photos and videos do you have on your phone?
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dataonly
Posts: 40
Joined: 12 Oct 2022, 21:47

Re: TNAS mobile 3 ver.3.2.25 bug report

Post by dataonly »

{L_BUTTON_AT}dataonly
TMtina wrote: 22 Sep 2023, 16:08 We have received your email and we will verify it! How many photos and videos do you have on your phone?
Thanks, I need to backup all files as I need to free space on my phone. Lots, close to 190Gb, does it matter?
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