TNAS mobile 3 ver.3.2.25 bug report

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ostaporomo
Posts: 28
Joined: 02 Sep 2023, 13:23
Finland

TNAS mobile 3 ver.3.2.25 bug report

Post by ostaporomo »

Hello!
Yesterday I received an update to TNAS mobile 3 to version 3.2.25 from the Play Store.
An error has been found in the application.

You cannot change the backup path for photos and other files in the application. Whatever folder is pre-selected, the backup will still be in the default folder.
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TNAS F2-223
TOS 5.1.79-00214
2x RAM Samsung 16GB DDR4 2133 MHZ
2x HDD Segate IronWolf ST4000VN008 4TB [RAID1]
DAS D4-300
2x HDD Seagate SkyHawk ST3000VX010  [RAID1]
2x HDD Toshiba DT01 DT01ACA300-3TB
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TMcola
TerraMaster Team
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China

Re: TNAS mobile 3 ver.3.2.25 bug report

Post by TMcola »

{L_BUTTON_AT}ostaporomo

Hello!
Have you completed the previous backup task when you changed the backup destination?
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ostaporomo
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Joined: 02 Sep 2023, 13:23
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Re: TNAS mobile 3 ver.3.2.25 bug report

Post by ostaporomo »

{L_BUTTON_AT}TMcola
This was the first backup task that I launched, since the previous version of TNAS mobile 3 ver.3.2.24 crashed for me immediately after launch. Before this, I had not used TNAS mobile, since I recently received my F2-223 and D 4-300.
TNAS F2-223
TOS 5.1.79-00214
2x RAM Samsung 16GB DDR4 2133 MHZ
2x HDD Segate IronWolf ST4000VN008 4TB [RAID1]
DAS D4-300
2x HDD Seagate SkyHawk ST3000VX010  [RAID1]
2x HDD Toshiba DT01 DT01ACA300-3TB
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TMtina
TerraMaster Team
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Joined: 01 Nov 2022, 18:00

Re: TNAS mobile 3 ver.3.2.25 bug report

Post by TMtina »

What is the brand and model of your mobile phone? Please reinstall the application. When you change the backup path, does the path name you choose contain special characters? Please wait until the confirmation button in the upper right corner turns blue before clicking it.
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ostaporomo
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Joined: 02 Sep 2023, 13:23
Finland

Re: TNAS mobile 3 ver.3.2.25 bug report

Post by ostaporomo »

{L_BUTTON_AT}TMtina
My phone model is Google Pixel 7. I reinstalled the application, but this does not make sense, since I can see the folder that I would like to select for backups. The folder is located Home/Roman_Ostanin/MULTIMEDIA/ and is called " Фото Google". It has Cyrillic in its name - is that the problem?
TNAS F2-223
TOS 5.1.79-00214
2x RAM Samsung 16GB DDR4 2133 MHZ
2x HDD Segate IronWolf ST4000VN008 4TB [RAID1]
DAS D4-300
2x HDD Seagate SkyHawk ST3000VX010  [RAID1]
2x HDD Toshiba DT01 DT01ACA300-3TB
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TMtina
TerraMaster Team
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Joined: 01 Nov 2022, 18:00

Re: TNAS mobile 3 ver.3.2.25 bug report

Post by TMtina »

Can you provide a screen recording of the question?
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ostaporomo
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Finland

Re: TNAS mobile 3 ver.3.2.25 bug report

Post by ostaporomo »

{L_BUTTON_AT}TMtina
Screenshot_20230915-193021.jpg
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The sequence of my actions
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Screenshot_20230915-192951.jpg
TNAS F2-223
TOS 5.1.79-00214
2x RAM Samsung 16GB DDR4 2133 MHZ
2x HDD Segate IronWolf ST4000VN008 4TB [RAID1]
DAS D4-300
2x HDD Seagate SkyHawk ST3000VX010  [RAID1]
2x HDD Toshiba DT01 DT01ACA300-3TB
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TMtina
TerraMaster Team
Posts: 106
Joined: 01 Nov 2022, 18:00

Re: TNAS mobile 3 ver.3.2.25 bug report

Post by TMtina »

After you select a folder, please wait until the confirmation button in the upper right corner turns blue before clicking it. Also, when you select a folder with a folder name similar to "abc", does it have the same problem?
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ostaporomo
Posts: 28
Joined: 02 Sep 2023, 13:23
Finland

Re: TNAS mobile 3 ver.3.2.25 bug report

Post by ostaporomo »

{L_BUTTON_AT}TMtina

Thanks for the help!
I found out that the problem was that I used Cyrillic letters in the folder name. As soon as I created a new folder and named it in Latin letters, everything immediately began to work correctly. Problem solved!
You should indicate that folder names should be written in Latin characters.
TNAS F2-223
TOS 5.1.79-00214
2x RAM Samsung 16GB DDR4 2133 MHZ
2x HDD Segate IronWolf ST4000VN008 4TB [RAID1]
DAS D4-300
2x HDD Seagate SkyHawk ST3000VX010  [RAID1]
2x HDD Toshiba DT01 DT01ACA300-3TB
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TMtina
TerraMaster Team
Posts: 106
Joined: 01 Nov 2022, 18:00

Re: TNAS mobile 3 ver.3.2.25 bug report

Post by TMtina »

What is your TOS system version? When you select a folder, does the "Confirm" button in the upper right corner turn blue? Clicking only works when it turns blue. And make sure you have sufficient permissions on the selected folder.
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