Applicable model: all TNAS models
Applicable TOS versions: TOS 4.x, TOS 5.x
Overview
A complete installation of a newly purchased TNAS device includes the following parts:
- 1. Hardware installation includes hard drive installation;
- 2. The operating system(TOS) installation;
- 3. Basic system and storage configuration;
- 4. TOS on web browser login;
Step by Step Installation Guide and Troubleshooting:
1. Find the Quick Guide
Find a quick installation guide flyer in your product packaging; Input the URL address shown on the flyer in your web browser. If you did not find such a flyer in your packaging, or you just missed it. Please visit the following link to get started. https://start.terra-master.com
Input your email address, select your model number or product ID, and click "Start". To find out your model number or product ID, please find a label on the bottom of your TNAS device. 2. Hardware and Hard Drive Installation
Follow the instructions to install hard drives, connect power and LAN cable to your TNAS device, and power it on;
Important!
To avoid system crashes and data loss, you need to refer to the compatibility list and select the correct hard drives. Using an incompatible drive, desktop hard drive (for example Seagate Barracuda green drive), or an unhealthy drive with bad sectors or blocks, may cause an issue like system installation failure, system crash, or even data loss.
Troubleshooting:
If your TNAS fails to detect your drive during installation, please refer to the instructions viewtopic.php?f=75&t=574
3. Find Your TNAS Device on The Network
As soon as your TNAS device is ready, input the following address in your web browser address bar: http://tnas.local
The page will bring you the TOS setup guide. Please follow the step-by-step guide on the page to finish the new device setup.
Note:
1. Web browsers like Google Chrome, macOS Safari, and the new Microsoft Edge are recommended.
2. Make sure your TNAS device and your computer are on the same network segment.
If you fail to connect to your TNAS device by http://tnas.local, you can download the "TNAS PC" desktop application, and search for your TNAS by running the TNAS PC on your Windows or MAC computer. Highlight the TNAS on the list and click "Login";
Troubleshooting:
TNAS PC fails to find your TNAS? please refer to troubleshooting viewtopic.php?f=76&t=3815
4. Install TOS for Your TNAS
Please follow the prompt to install TOS, it is recommended to use the option "Online installation". If you do not connect your TNAS to the internet or you are just not able to do that, you can download the TOS installation package and install it manually.
To download the TOS installation package, please visit https://download.terra-master.com/
To avoid installation package damage during downloading, please check the MD5 value before you install it.
After the TOS installation is complete, your TNAS device will restart automatically.
Attention!
1. The installation package is a .ins zipped file, you can use it directly for installation and DO NOT unzip it!
2. TOS installation may take about 5~10 minutes, if the system needs to update the kernel, that may take even longer, in this case, it is going to take about 20 minutes. DO NOT cut off power before it finishes, or your device may be bricked.
5. System Configuration
As soon as your TOS is successfully installed, you will be prompted to set some basic system configuration.
Username: default as admin;
Password: you have to remember it and you need it to log in to your TOS;
Security email: it is an email address that you can use to reset your password in case you forget it; It is recommended to finish this verification.
If you forgot your password, please refer to the instructions: viewtopic.php?f=75&t=434&p=1757#p1757
6. Storage Configuration
Only when you select "Manual installation", you have to configure your storage step by step, or the system will configure the storage by default.
Attention!
The system will format your drive after the system and storage configurations finish. Any hard drive you install into your TNAS device will be formatted during the initialization! please backup your data on your drive before you do that!
Troubleshooting:
If the RAID formatting stuck at 10%~80%, or you always be prompted that the RAID formatting fails, please refer to the troubleshooting: viewtopic.php?f=75&t=574&p=2398#p2398
7. Log in TOS
To set advanced settings for your TNAS or try to install an application, you need to log in to the web base TOS.
To login TOS, please input the IP address or your TNAS hostname on the web browser address bar, for example, //192.168.1.10/ or http://hostname.local/
Troubleshooting:
1. If you forgot your password, please refer to the instructions: viewtopic.php?f=75&t=434&p=1757#p1757
2. If you are stuck at the "Loading..." bar in the background after you input your username and password, you can't log in to TOS, please change your web browser to Google Chrome, Firefox, or Safari recent version instead; 3. You are constantly prompted to input your username and password on the TOS login page even if you input the correct credentials, this means that the system's database may be corrupted and you will have to reinstall the system. please refer to the instructions to re-install your TOS. viewtopic.php?f=75&t=423
If you need support, please visit https://www.terra-master.com/support/