troubleshooting
Applicable Models
All TDAS Models
Phenomenon Analysis:
We have observed persistent installation failures with the FW233 version of the WD HC550 series hard drives when used on TNAS. However, it's worth noting that the FW680 version does not encounter such problems. To ensure a smooth installation process, we recommend opting for other compatible models or selecting the FW680 version of the WD HC550 series hard drives.
https://www.terra-master.com/global/compatibility/
Troubleshooting Installation Issues with WD HC550
Troubleshooting Installation Issues with WD HC550
To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)