TerraMaster Forum

I installed a new TerraMaster F2-210 NAS system. I am able to access the device through TNAS PC, and I can get to the TOS Desktop through my browser. The device has an IP address on my network (192.168.1.253) and a network ID (NAS1). All of that seems to be working properly. So far so good.

However, I cannot seem to access the device from any Windows application. When I try to access the device from Windows File Manager, I get a prompt from Windows Security to "Enter network credentials." No matter what credentials I use, I get "access is denied". I have tried my master ID, a guest ID, I even tried a Windows ID. None of them seem to work.

I get the same prompt and the same error (access is denied) if I try to "Map Drive" from TNAS PC.

Any suggestions?

This may help you solve the problem:
viewtopic.php?f=77&t=2759

Thank you! That helped quite a bit. After installing SMB in Windows, and changing all TNAS passwords to eliminate special characters, I can now fully access the public and appdata folders from Windows. That's a HUGE improvement.

However, I'm still having a problem with new shared directories. I created a new shared directory, but I cannot access it via Windows. I get a prompt to "Enter Network Credentials" but I always get "Access is denied."

Any further advice?

hi i am having this problem. tnas pc sees the drive, its on my windows explorer. when i rebooted my computer, i can no longer access the drive. it prompts me for my network credentials ( which i dont remember ever setting up? i went into control panel to edit, but cannot edit anything in network credentials? ) trying to google how to change or add someone to the network so i can try using a diff username and password, but it never works, constantly gets denied, incorrect password. why is this device such a headache to work with? every few days i am locked out for some reason or another

honestly this whole thing is incredibly frustrating and i am not a professional computer person. i just want a drive i can access online when working. all the options on tnas pc are so vaguely described. i dont know what any of it does. also i never set up a log in? for the log in option on TNAS PC?
how do i do that? what is the purpose of the log in option? if i am connected via my network, why would i need to connect thru the log in? im sooo confused.

the second button on the left side of the app says TNAS Servers..What is that? and when i click it it tells me that i need to install the terrasync application. WHAT IS THAT if not the app that i am already using? why is all this so NOT home user friendly?

any help with this stuff is appreciated. the support chat has been unhelpful and slow.

bert wrote: ↑31 Aug 2024, 17:39

Your question is almost completely unrelated to the topic owner's question, so please create a new topic in the corresponding board yourself.
Please tell us the version of TOS and the model of TNAS you are using.