can add camera but no live view

[Jhac]

I can add my onvif compliant camera but get no live view, when I try to watch recordings they also don't play although he is recording and the image shows up on the thumbnail

any suggestions?

[TMRyan]

Hi,
Can you provide a screenshot? If you are viewing real-time images, you can drag the camera icon from the list on the right to the left display box.

[dataonly]

same prob as previous poster, can add camera but no live view of them
see screen shot attached

[TMtina]

Is this a https login page?

[star]

same prob as previous poster, can add camera but no live view of them
see screen shot attached

same problem attach picture. only black picture no video

[star]

same prob as previous poster, can add camera but no live view of them
see screen shot attached

same problem attach picture. only black picture no video

I have figured out that the resolution is capped in terramaster surveilance application to 1920x1080 so when i changed resolution from 2k to 1920x1080 i got live feed. despite camera being 2k.

[TMgevin]

Thank you very much for your feedback. We will arrange to verify and resolve this issue as soon as possible.

[star]

Thank you very much for your feedback. We will arrange to verify and resolve this issue as soon as possible.

it seems that once live feed is enabled ( by changeing to 1920x1080 ) then you can switch back to 2k and the live feed will work xD so its only needed to start the camera it seems odd.

[TMgevin]

Surveillance Manager supports 2k cameras.
1. If you do not modify the camera resolution through the application and no video, the setting synchronization may not be successful. Manually connecting the camera can solve the problem.
Operation guide: Camera -> Edit -> Enter account and password -> Test connection

2. If you modify the camera resolution in the app and no video, you can refresh the browser, reopen the live image, and automatically reconnect.

[dataonly]

Is this a https login page?

yes it is