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Can't log in as admin
Posted: 29 Jun 2023, 22:49
by Fetrovsky
Hello,
I can't log in as admin. The system is rejecting my password, and I know it's correct because I use Google's password manager to save it. I can log in as normal user but not as admin. When I try to reset the password, I get a message saying "user does not exist". What can I do to recover administrator access to the NAS?
Thanks,
- Daniel
Re: Can't log in as admin
Posted: 30 Jun 2023, 09:58
by TMroy
The database in your system files may be corrupted, Reboot your TNAS and try again. You can try to reboot and try several times.
Re: Can't log in as admin
Posted: 30 Jun 2023, 21:41
by Gremlin
Have you recently updated tos to v5/5.1?
Are you literally trying to login as 'admin' or an "admin user"?
Re: Can't log in as admin
Posted: 30 Jun 2023, 23:16
by Fetrovsky
Yes, I updated to 5.1 (the watermark says 5.1.24-00324). And I am trying to log in as "the user called admin" and not "a user who is admin".
Thanks,
- Daniel
Re: Can't log in as admin
Posted: 30 Jun 2023, 23:25
by Fetrovsky
Thank you for the suggestion. I'm in the process of trying that, but since I tried several times and the "Verification Code" never seems to work, I need to give it a day or two of rest in order to go back to the normal login and be able to retry. Also, the forum doesn't allow me to post messages very close in time.
Thanks,
- Daniel
Re: Can't log in as admin
Posted: 01 Jul 2023, 03:18
by Fetrovsky
I was able to log in as my regular user. I have restarted the NAS several times (about 5) and I still can't log in as admin. When I look at the user list, admin isn't there. If I try to create a user with name "admin" or "Administrator", the system won't let me and will give me the message "Username is insecure!"
Re: Can't log in as admin
Posted: 01 Jul 2023, 04:31
by Gremlin
Read up on variations in use of admin and root accounts between tos4 and tos5.
Re: Can't log in as admin
Posted: 01 Jul 2023, 04:33
by Fetrovsky
Gremlin wrote: ↑01 Jul 2023, 04:31
Read up on variations in use of admin and root accounts between tos4 and tos5.
Thanks for the pointer. Will take a look.
- Daniel
Re: Can't log in as admin
Posted: 25 Aug 2023, 16:15
by itsfunkhouse
I'm having this same issue. Has anyone found a solution?
Thanks
Re: Can't log in as admin
Posted: 26 Aug 2023, 06:42
by Fetrovsky
Yes. Apparently, admin is no longer a user in TOS 5, so you need to use a normal user with admin privileges.